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- Tasks: Shape and optimise the Zendesk platform for our global teams.
- Company: Join Just Eat Takeaway.com, a leading global online delivery platform.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by enhancing customer experiences through innovative solutions.
- Qualifications: Experience with Zendesk and strong problem-solving skills required.
- Other info: Inclusive culture that celebrates diversity and encourages personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Position: System Operations/ Zendesk Administrator
Department: Help Experience, Advisor Success
Full Time
Ready for a challenge?
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
Just Eat Takeaway.com is seeking a highly motivated and skilled Zendesk Administrator to join our team in London. You\\\’ll play a crucial role in ensuring our global Customer Care and Operations teams have the tools they need to succeed. This position requires a passion for creating, deploying, and monitoring world-class products that enable our teams to provide an exceptional experience for our customers and restaurant partners.
These are some of the key components to the position:
- Shape the Zendesk platform: Collaborate with our international teams to understand and address their specific needs, providing expert-level, hands-on support and solutions.
- Drive process improvements: Proactively identify and implement solutions to optimize internal processes and improve reporting accuracy within Zendesk Support and Chat.
- Support deployments and training: Participate in the deployment of Zendesk to new teams and assist in training new users. You will also create and maintain documentation on Zendesk configuration and processes.
- Monitor and analyze usage: Track Zendesk adoption through qualitative and quantitative methods, gather user feedback, and publish regular reports to key stakeholders.
- Collaborate on solutions: Work hand-in-hand with a core engineering team, Product Managers, and Technology Managers to develop and implement bespoke Zendesk solutions, including using third-party applications.
- Assist with integrations: Provide support for other operational systems that are linked to Zendesk, such as Talkdesk and Salesforce.
What will you bring to the team?
- Moderate to advanced Zendesk administrator and configuration experience.
- In-depth knowledge of the Zendesk suite (Support, Messaging, Talk, Guide, Explore).
- Highly organized and analytical with a strong attention to detail.
- Ability to work independently and as part of a larger engineering team.
- Proven ability to solve complex problems and use best practices to improve processes.
- Excellent communication and presentation skills.
- Proficiency in spreadsheet tools, statistical analysis, and/or SQL.
- Experience in documenting and understanding operational processes.
At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people\\\’s stories, blogs, podcasts and more JET morsels.
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Career Support - System Operations employer: Just Eat Takeaway.com
Contact Detail:
Just Eat Takeaway.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Career Support - System Operations
✨Tip Number 1
Network like a pro! Reach out to current employees at Just Eat Takeaway.com on LinkedIn. A friendly message can go a long way in getting your foot in the door and showing your genuine interest in the role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit into our vibrant team, so be ready to share how your skills align with our mission of empowering everyday convenience.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be prepared to discuss specific examples of how you've tackled challenges in previous roles, especially related to Zendesk or customer support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Career Support - System Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the System Operations role. Highlight your Zendesk experience and how it aligns with what we’re looking for. This shows us you’re genuinely interested in the position!
Show Off Your Skills: Don’t hold back on showcasing your skills! If you’ve got experience with Zendesk or any relevant tools, let us know. We want to see how you can contribute to our team and improve our processes.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Just Eat Takeaway.com
✨Know Your Zendesk Inside Out
Make sure you brush up on your Zendesk knowledge before the interview. Familiarise yourself with all its features, especially those mentioned in the job description like Support, Messaging, and Explore. Being able to discuss specific functionalities and how they can improve processes will show that you're not just a user, but someone who can truly optimise the platform.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Think about times when you identified inefficiencies and implemented solutions. This is key for the role, so be ready to discuss your thought process and the impact of your actions.
✨Communicate Clearly and Confidently
Since this role involves collaboration with various teams, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical stakeholders, so being able to present information in an accessible way is crucial. Consider doing mock interviews with friends or using online platforms to refine your communication skills.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with insightful questions about the team dynamics, current challenges, and future projects. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to demonstrate your enthusiasm for contributing to their success.
