Technology Partnerships Manager in Bristol

Hungry for a challenge? That’s good, because at Just Eat Takeaway.com (JET) we have abundant opportunity, or, as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe. Our mission? To empower every food moment around the world, whether it’s through customer service, coding or couriers.

About this role:

Reporting to the Head of Global Technology Partnerships (Product & Technology), this role is an evolution of an existing position within our small team. Working as part of the Technology Partnerships team within the Enterprise IT function, you’ll be working with and supporting some great Tech minds, helping them to source new products/services, exploit opportunities from existing partners and also to manage our strategic suppliers.

These are some of the key ingredients to the role:

• Build and maintain relationships with strategic IT partners, vendors and suppliers.
• Facilitate and maintain relationships between vendors and internal teams across our amazing offices in Bristol, London, Amsterdam, Berlin, Sydney and Winnipeg.
• Managing your Tech stakeholders and Executive leadership to drive alignment on business and operational topics.
• Design and Maintain a structured vendor performance management framework across the Technology vendor portfolio.
• Work closely alongside internal colleagues (Legal, Finance, InfoSec and the Tech community) to own and troubleshoot any fractious situations or relationships.
• Work alongside the wider Product & Technology community to build a renewals calendar which can help to shape future conversations, feeding into the category and sourcing strategy.
• Understand Technology roadmap to identify and help to shape a backlog of future requirements, leveraging your suppliers to bring their innovation to the table too.
• Awareness of Technology budgets, flagging any in-flight requests for information (RFIs) and requests for proposal (RFPs) that may cause an impact.
• Build and shape a problem tracking solution (using JIRA or similar) to keep tabs on any service limiting issues.
• Risk Management - if you spot something that doesn’t look right, either commercially or operationally, own the issue and work with stakeholders to mitigate this, in accordance with the JET Risk Framework.
• Facilitate, host and contribute to Service Reviews, QBRs and other meetings with partners, vendors and some tactical suppliers in the portfolio to ensure excellent service and value for money.
• Develop regular reports on supplier service and performance whilst keeping your internal customers informed using relevant tooling.

What will you bring to the table?

• Experience in managing Technology vendors in across many disciplines; SaaS, PaaS, software and services.
• Contract Management experience is highly desirable; you’ll partner with both stakeholders and our Legal Team to get initiatives across the line and would be expected to perform due diligence with relevant contracts.
• Experience working for a global organisation, managing relationships with large Technology vendors across multiple geographies is highly beneficial.
• Knowledge of different licensing models, TCO, ROI and a good commercial acumen.
• Experience working with Agile based frameworks (Scrum, Kanban) - People over Process.
• Excellent relationship and interpersonal skills to be applied in working with vendors across the entire contract life cycle.
• If you’ve worked in detail with cloud management before (for us it’s AWS, although we use Google Cloud Platform and Azure too), that would be an advantage.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging: No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.

What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!