At a Glance
- Tasks: Support end users and manage 2nd line IT tickets with a focus on troubleshooting and automation.
- Company: Join Just Eat Takeaway.com, a leading global online delivery platform.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Embrace diversity and inclusion in a vibrant workplace where you can truly belong.
- Why this job: Be part of a dynamic team driving innovation in tech support and user experience.
- Qualifications: Experience in end user support and strong technical skills in various operating systems and applications.
The predicted salary is between 40000 - 50000 € per year.
Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post‑gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
We’re looking for a well‑rounded IT professional to join our Enterprise IT Operations team with a clear focus on 2nd line ticket ownership. This is a great opportunity for someone eager to build on leadership, mentoring, and hands‑on hardware/software troubleshooting while driving automation, audit readiness and continuous improvement across our environment.
These are some of the key components to the position:
- Supporting the end users within the office ensuring suitable processes and support is in place
- Own 2nd line tickets end‑to‑end, including triage, diagnosis, resolution, stakeholder communication, and timely, high‑quality closure
- Provide desk‑side and remote support for Drop‑In issues (monitors, docks, peripherals, imaging/builds, connectivity) and core productivity blockers
- Resolve incidents across Okta/SSO, Zscaler/VPN, Google Workspace, Atlassian (Jira/Confluence) and Slack, escalating to third parties when required
- Fulfil access requests (e.g. TMS and application entitlements), ensuring least‑privilege and audit‑ready documentation
- Support starters/leavers processes, device lifecycle and license hygiene, with accurate records to meet audit requirements
- Utilise AI to improve processes and drive change (auto‑triage, knowledge surfacing, solution suggestions, self‑service and auto‑remediation)
- Implement automation and orchestration (e.g. Intune/JAMF/Google Admin) for repeatable tasks, compliance checks and consistent audit coverage
- Contribute to Problem/Change, refine playbooks and knowledge articles, and support 1st line to uplift first‑time‑fix
- Ensuring the highest level of service is delivered, high performance and quality is maintained and our end user support experience is valued
What will you bring to the team?
- End user support experience at an exceptional standard
- Experience leading on tasks, projects or people which has been proven in development activities or in practice
- An understanding of end user toolset solutions and processes
- Exceptional technical skills in the following:
- Operating systems: Windows 11, macOS and Chrome OS
- Applications: Google Apps, Atlassian products (Jira, Confluence), Slack
- User/Device management tools: Google Workspace (Users, Groups, Google Meet kit & Chrome devices), Okta, Intune, JAMF
- Proactive interest in technological development, keeping up with the latest industry developments, product releases and suggesting/facilitating improvements
- Ability to identify process improvements and implement changes where necessary
- Experience providing Audio/Visual support (desirable)
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
EIT Operations - Senior Support Technician in Bristol employer: Just Eat Takeaway.com
Just Eat Takeaway.com is an exceptional employer that champions a culture of inclusivity and diversity, ensuring every employee feels valued and empowered. With a strong focus on professional growth, the company offers ample opportunities for leadership development and hands-on experience in a dynamic tech environment. Located in a vibrant setting, employees benefit from a collaborative atmosphere that encourages innovation and continuous improvement, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land EIT Operations - Senior Support Technician in Bristol
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Just Eat Takeaway.com on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big match day. Research the company’s tech stack and be ready to discuss how your skills in Windows, macOS, and Google Workspace can make a difference. Show them you’re not just another candidate!
✨Tip Number 3
Practice your troubleshooting skills! You might get asked to solve a real-time problem during the interview. Brush up on common issues with tools like Jira and Slack, and think about how you’d approach resolving them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Just Eat Takeaway.com.
We think you need these skills to ace EIT Operations - Senior Support Technician in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Support Technician. Highlight your end user support experience and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our team. Don't forget to mention your proactive interest in tech developments!
Showcase Your Technical Skills:Be sure to list your technical skills clearly, especially with operating systems and applications mentioned in the job description. We love seeing candidates who are up-to-date with the latest tools and technologies!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Just Eat Takeaway.com
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows 11, macOS, and Google Workspace. Be ready to discuss your experience with tools like Jira and Slack, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex IT issues or improved processes in previous roles. Think about specific incidents where you took ownership of a ticket from start to finish. This will demonstrate your ability to manage 2nd line support effectively and your proactive approach to problem-solving.
✨Emphasise Your Leadership Experience
Since this role involves mentoring and leading projects, be ready to talk about your leadership experiences. Share instances where you've guided a team or taken charge of a project, highlighting your ability to uplift others and drive continuous improvement.
✨Be Ready to Discuss Automation
With a focus on automation and AI, think about how you've used these technologies in your previous roles. Prepare to discuss any tools you've implemented for auto-triage or self-service solutions. This will show that you're forward-thinking and aligned with the company's vision for efficiency.
