At a Glance
- Tasks: On-board new clients and manage relationships across various services.
- Company: Join a dynamic, fast-growing team in a vibrant work environment.
- Benefits: Competitive pay, generous holiday, private medical, and employee discounts.
- Other info: Enjoy social events, charity initiatives, and excellent career growth opportunities.
- Why this job: Be the go-to person for clients and make a real impact every day.
- Qualifications: Experience in client-facing roles and strong communication skills required.
The Role
We are looking for a Client Relationship Executive that thrives in a fast-paced environment to help on-board new clients and look after existing clients across a range of disciplines. You will be part of dynamic and fast-growing team, where you will be the internal point of contact for clients across our online, print and creative services teams. This will include liaising with clients, internal departments, and suppliers daily, taking and briefing projects, monitoring stock levels, processing orders, maintaining SLAs and supporting our Account Managers. You will also be creating data reports and invoices as well as administration tasks relating to your role.
Client Relationship Executive
We are looking for a Client Relationship Executive that thrives in a fast-paced environment to help on-board new clients and look after existing clients across a range of disciplines. You will be part of dynamic and fast-growing team, where you will be the internal point of contact for clients across our online, print and creative services teams. This will include liaising with clients, internal departments, and suppliers daily, taking and briefing projects, monitoring stock levels, processing orders, maintaining SLAs and supporting our Account Managers. You will also be creating data reports and invoices as well as administration tasks relating to your role.
Key Responsibilities
- Liaising with clients daily and developing good relationships
- Taking project briefs, and liaising with internal departments taking projects to completion, on time, on brief and on budget
- Processing client orders across our range of our services
- Dealing with client queries and problem solving any issues that may arise
- Monitoring stock levels, reporting on stock and re-ordering when necessary
- Source, negotiate and liaise with suppliers to obtain appropriate and competitive quotations
- Reporting and invoicing
- General administration tasks arising from the above, including filing job bags, raising purchase orders etc.
- Attend client meetings – in person and via video call
- Ensure maintenance of SLAs
- All staff are responsible for adhering to the ISO Policies and Procedures in place
You Will
- Have good commercial awareness, and experience in a client facing role
- Be forward thinking, proactive with a problem-solving approach
- Work to tight deadlines, whilst still maintaining a high level of attention to detail
- Be a confident communicator both internally and externally
- Have excellent organisational and administration skills
- Effectively manage your own time
- Have experience with Excel, Word, Outlook,
- Work independently and as part of a team
- Previous experience in the following industries: print, creative, SAAS or date is an advantage
What we offer in return
- Paying between £13.45 and £13.70 per hour
- 4 x Salary life assurance
- Up to 75% income protection
- Private Medical (after a qualifying period)
- Enhanced pension scheme
- Enhanced maternity and paternity pay
- Starting at 24 days holiday plus bank holidays
- 35 hour working week
- Employee Assistance Programme – Unum Help@Hand
- Trained mental health first aiders
- Eye-care Scheme
- Cycle to work scheme
- Time off on your birthday
- Social & charity events
- Exclusive staff discounts
Client Relationship Executive in Huntingdon employer: Just Digital Limited
Just Digital Limited is an exceptional employer located in Huntingdon, offering a supportive work culture where teamwork and personal development are prioritised. With comprehensive training provided for the Print Room Operator role, employees can thrive in their careers while enjoying generous benefits such as life assurance, private medical coverage, and enhanced holiday and pension schemes.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Executive in Huntingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Just Digital Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Just Digital Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Executive in Huntingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Just Digital Limited:Your cover letter is your chance to shine! Tell us why you want to work at Just Digital Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Just Digital Limited!
How to prepare for a job interview at Just Digital Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
