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- Tasks: Manage key client accounts and optimise service quality in a fast-paced marketing environment.
- Company: Join a dynamic Marketing Services department with a focus on innovation and client satisfaction.
- Benefits: Enjoy competitive salary, private medical, enhanced pension, and 24+ days holiday.
- Other info: Be part of a supportive culture with opportunities for personal and professional growth.
- Why this job: Lead a team, build client relationships, and make a real impact in the marketing industry.
- Qualifications: Experience in client relationship management and team leadership is essential.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a Client Services Manager to join our dynamic Marketing Services department. Working in a fast-paced environment, the Client Services Manager will be responsible for managing key accounts across a range of services including online marketing portals, creative services, marketing campaign management, small and large format print. The main responsibility is to optimise quality of service, business growth, customer satisfaction and to lead the team in connection with this.
Key Responsibilities
- Maintain and develop long-lasting relationships with your portfolio of clients to maximise potential.
- Understand the client's business, customers, markets and competitors plus, an understanding of the clients' internal issues, processes and policies.
- Conduct quarterly review meetings and proactively communicate to clients regarding new products and services suitable for them.
- Identify opportunities to maximise and increase revenue.
- Regularly review clients' products and services to ensure quality of service.
- Resolve complex queries and complaints, and elevate where necessary.
- Maintain an unrivalled customer experience.
- Ensure client SLAs are met.
- Report internally on KPIs and commercial results including potential risks.
- Have a financial understanding of products and services offered.
- Manage and mentor a team of Account Executives and Customer Service Administrators.
- Development of team via training, coaching and mentoring.
- Identify skill gaps and opportunities for growth.
- Performance management and appraisals.
- Onboarding and training.
- Identify operational issues and problem solve.
- Liaise with internal teams and suppliers.
- Administration tasks related to the role including keeping systems up to date.
- All staff are responsible for adhering to the ISO Policies and Procedures in place.
You Will
- Previous experience of client relationship management.
- Experience of managing a small team.
- Experience in the print, creative or SAAS industry an advantage.
- A confident communicator both internally and externally.
- Team leadership.
- Influence sales through investigating client's needs and unstated needs.
- Work under pressure to strict deadlines, whilst still maintaining a high level of attention to detail.
- Forward thinking and proactive approach.
- Problem solving and decision making.
- Commercial awareness.
- Able to work to targets.
- Work independently and as part of a team.
- Excellent organisational and time management skills.
- Experience with Excel, Word, Outlook, Internet and Internal systems.
What we offer in return
- 4 x Salary life assurance.
- Up to 75% income protection.
- Private Medical.
- Enhanced pension scheme.
- Enhanced maternity and paternity pay.
- Starting at 24 days holiday plus bank holidays.
- 35 hour working week.
- Employee Assistance Programme – Unum Help@Hand.
- Trained mental health first aiders.
- Eye-care Scheme.
- Cycle to work scheme.
- Time off on your birthday.
- Social & charity events.
- Exclusive staff discounts.
Want to join our team? Apply now!
Client Services Manager employer: Just Digital Limited
Contact Detail:
Just Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their services and think about how you can add value as a Client Services Manager. Tailor your answers to show you’re the perfect fit for their needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best choice.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Services Manager role. Highlight your experience in client relationship management and team leadership, and don’t forget to mention any relevant industry experience you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your understanding of our clients' needs and how you can help optimise their experience. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex queries or complaints in the past. We love seeing candidates who can think on their feet and resolve issues effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Just Digital Limited
✨Know Your Clients Inside Out
Before the interview, make sure you research the company’s clients and their industries. Understanding their business, customers, and competitors will help you demonstrate your ability to maintain and develop long-lasting relationships, which is crucial for a Client Services Manager.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing teams. Think of specific examples where you've successfully led a team, mentored individuals, or resolved conflicts. This will show that you can effectively manage and develop a team of Account Executives and Customer Service Administrators.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've resolved complex queries or complaints. Be ready to share these stories during the interview to highlight your proactive approach and decision-making skills, which are essential for ensuring an unrivalled customer experience.
✨Prepare for Financial Discussions
Since the role requires a financial understanding of products and services, brush up on relevant financial concepts. Be ready to discuss how you’ve previously identified opportunities to maximise revenue and how you would apply this knowledge in the new role.