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- Tasks: Manage daily client rosters and coordinate care for community clients.
- Company: Join Just Better Care, a leader in community care services.
- Benefits: Flexible hours, local work, training opportunities, and weekly pay.
- Why this job: Make a positive impact in your community while developing your career.
- Qualifications: Experience in scheduling/rostering within community care is essential.
- Other info: Supportive team environment with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
This is a highly valued position within the Community Care sector, as you will be managing the daily client rosters of our many customers and the amazing Community Care staff who support our customers. You will work with our Community Care staff providing supports to our in-home customers who may have Support @Home, CHSP Packages, be VHC/DVA customers, NDIS customers, living how they choose, or recently discharged customers from hospital and private clients.
Do you have scheduling/rostering and office experience in a Community Care service? Do you enjoy the challenge of scheduling/rostering across a Community Care environment? Do you enjoy daily contact with Community Care workers in planning what is best for our customers? Would you enjoy working with our team of Registered Nurses and our NDIS Support Coordinator to ensure best practices for the customers? Are you passionate about making a positive difference in your local community and would you enjoy working with Community Care clients and staff? Do you want to assist people to live independently in their home, keeping them safe and connected to their community, where they are happy? Do you enjoy teamwork? Do you wish to advance within the sector?
Just Better Care Macarthur is seeking a permanent full-time experienced administration team member with scheduling/rostering experience and great computer skills to join the team as we continue to grow and support our customers in their daily living in the way they wish to. As a team member, you will play a key role in helping customers and families receive the care and support services they need, reporting to the Client Services Managers Team. The position is responsible for coordinating the delivery of services using a team of qualified Home Care Workers. You will be the initial point of contact for Home Care Workers, Case Managers, and customers, ensuring our customers across Aged Care, CHSP, NDIS, Veterans (VHC), private, and brokerage customers get the right care at the right time. You will work directly with the Client Services Managers, NDIS Support Coordinators, and the Finance team.
About us: Across Australia, Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 20 years, we have been supporting older people and people living with disabilities to live independently in their own homes and stay connected to their local community. Our friendly, compassionate, and experienced team makes this possible.
This position is situated in Gledswood Hills, providing support, scheduling/rostering for Macarthur and the Murrumbidgee Lachlan area using AlayaCare (training provided).
Responsibilities:
- Making and receiving calls and emails from internal and external stakeholders.
- Applicants must have scheduling/rostering experience in Community Care (Support at Home, CHSP, NDIS, VHC rosters). Advantage to have AlayaCare rostering experience.
- Developing and managing customer service schedules, including service planning, confirmation, and short notice placements and cancellations.
- Monitoring the implementation of individualized plans for customers.
- Verifying allocation of Home Care Workers against client service schedules to ensure timesheet data is processed in a timely manner.
- Preparing and transmitting schedules for customer services to our Home Care Workers.
- Arranging replacement staff to cover planned or unplanned absences and shift changes.
- Maintaining and updating data in the company information systems.
- Meeting the specified standards for the delivery of quality in-home care and support services.
- Supporting and being actively involved with other team members around all staff training and planning.
- Providing services that support compliance within all areas of the business.
About You:
- You MUST have recent experience in administration within a busy environment – preferably Community Care.
- You must have scheduling/rostering experience within the Community Care sector.
- You must live within or very near the Macarthur/Liverpool/Fairfield/Wollondilly areas.
- You will be comfortable working in a small team environment and dealing with multiple work requests.
- Preferable candidate to have an understanding of the NDIS and the Aged Care sector HCP.
- Ability to think in a fast-paced environment.
- Ability to work with customers that have a diagnosis which may affect behavioural patterns/sound resilience.
- Ability to work with clients & staff with English as a second language.
- Strong interpersonal, communication, and negotiation skills.
- Ability to build and develop a strong relationship.
- High level of attention to detail and accuracy.
- Effective organisational and planning skills.
- Highly proficient computer skills including Microsoft Office.
Support your team members. Happy to do 8 hours (including unpaid break of 30 min) shifts between 8:30 and 5:00 pm. Possible starts with you!
What We Offer:
- Work the hours that suit you, so you can easily juggle life's other commitments.
- Work close to home.
- Work local, and assist people in and around your own community.
- Training: Grow your knowledge and skills with our training programs and online Learning Management System.
- Employee Assistance Program: If you ever need additional counselling or support, we're always here to help.
- Weekly Pay: Stay on top of your cash flow and your everyday expenses with weekly pay.
- Recognition Programs: We have local and national programs in place to reward and recognise our team members.
Community Care Coordinator in Liverpool employer: Just Better Care
Contact Detail:
Just Better Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Care Coordinator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the Community Care sector. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Contact organisations directly, like Just Better Care, and express your interest in working with them. A friendly email or call can go a long way in making a memorable impression.
✨Tip Number 3
Show off your skills! If you have experience with scheduling or rostering, be ready to discuss specific examples during interviews. Prepare a few stories that highlight how you’ve successfully managed client rosters or dealt with challenges in the past.
✨Tip Number 4
Don’t forget to follow up! After an interview or meeting, send a quick thank-you note. It shows appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role and the company!
We think you need these skills to ace Community Care Coordinator in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your scheduling and rostering experience in Community Care. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant experiences!
Show Your Passion: Let us know why you’re passionate about making a positive difference in the community. Share any personal stories or motivations that drive you to work in Community Care – it really helps us connect with you as a candidate.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Just Better Care
✨Know Your Community Care Stuff
Make sure you brush up on your knowledge of community care services, especially around NDIS and aged care. Familiarise yourself with the specific needs of clients in these areas, as well as the challenges faced by care workers. This will show that you're not just interested in the role, but that you genuinely understand the impact of the work.
✨Show Off Your Scheduling Skills
Since this role heavily involves scheduling and rostering, be prepared to discuss your previous experiences in detail. Bring examples of how you've successfully managed rosters in a busy environment, and be ready to explain how you handle last-minute changes or cancellations. This will demonstrate your organisational skills and ability to think on your feet.
✨Communicate Like a Pro
Strong communication is key in this role, so practice articulating your thoughts clearly and confidently. Think about how you would approach different stakeholders, from care workers to clients. You might even want to prepare a few scenarios to showcase your interpersonal skills and how you build relationships within a team.
✨Be Passionate About Making a Difference
Let your passion for community care shine through during the interview. Share personal stories or experiences that highlight why you want to help others live independently and safely in their homes. This will resonate with the interviewers and show that you're aligned with their mission at Just Better Care.
