At a Glance
- Tasks: Build playbooks and automate processes to help customers succeed.
- Company: Join Juro, a fast-growing SaaS company focused on customer success.
- Benefits: Enjoy stability, career progression, and flexible working options.
- Other info: Opportunity for face-to-face interactions and building trusted relationships.
- Why this job: Make a real impact by nurturing customer relationships and driving growth.
- Qualifications: 3+ years in customer-facing roles with strong problem-solving skills.
The predicted salary is between 50000 - 60000 £ per year.
About the Role
As a Customer Success Manager at Juro, you will build the playbooks, automations, and touchpoints that help customers succeed while identifying moments where your personal involvement drives the most impact. You will co‑own a scaled portfolio and shape how our low‑touch CS model evolves as Juro grows.
Responsibilities
- Keep customers with us and grow their accounts by owning renewals and expansion across a scaled portfolio.
- Build automated journeys and self‑service resources to reduce hands‑on support.
- Identify high‑leverage moments where human interaction makes the difference and strategically show up when it matters most.
- Build trusted relationships with key stakeholders.
- Co‑own a scaled portfolio and shape the low‑touch CS model as Juro grows.
Success Criteria
Success for you means drafting and executing playbooks that drive retention and expansion, creating efficient automated journeys, strategically engaging customers at key moments, and nurturing strong relationships with stakeholders.
Qualifications
- 3+ years of customer‑facing experience at a SaaS scale‑up (Series A‑D).
- Experience engaging senior stakeholders, including Director level and above, and conducting value‑led conversations.
- Proven track record of consistently identifying and nurturing customer relationships across multiple accounts.
- Strong discovery and problem‑solving skills – you dig into what’s not working and proactively move things forward.
- Comfortable with travel to meet customers in person – this role involves face‑to‑face relationship building, not just over Zoom.
- Alignment with our four core principles: curiosity, effectiveness, ownership, and integrity.
Benefits
- Stability – a focus on sustainable growth and strategic planning.
- Progression – clear opportunities for career advancement within the Customer Success team.
- Choice – flexibility to work in a blended low‑touch and high‑impact model.
- Enablement – tools, autonomy, and support to grow customers and drive automation.
Customer Success Manager employer: Juro Online Limited
At Juro, we pride ourselves on being an exceptional employer that fosters a culture of curiosity, effectiveness, ownership, and integrity. As a Customer Success Manager, you will enjoy clear opportunities for career advancement, the flexibility to work in a blended model, and the autonomy to drive customer success with the support of innovative tools. Our commitment to sustainable growth ensures that you will be part of a dynamic team where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Juro on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by understanding Juro's customer success model. We should be ready to discuss how we can contribute to their low-touch CS approach and share examples of our past successes in similar roles.
✨Tip Number 3
Show off our problem-solving skills! During interviews, we should highlight specific instances where we identified issues and implemented solutions that improved customer relationships. This will demonstrate our value to the team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating our excitement about the role and how we align with Juro’s principles can leave a lasting impression and keep us top of mind.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Customer Success Passion:When writing your application, let your enthusiasm for customer success shine through. Share specific examples of how you've helped customers thrive in previous roles, and make it clear why you're excited about the opportunity at Juro.
Tailor Your Experience:Make sure to highlight your relevant experience in SaaS scale-ups and your ability to engage with senior stakeholders. Use the job description as a guide to align your skills and achievements with what we're looking for.
Be Authentic:We value integrity and ownership, so be yourself in your application. Share your unique approach to building relationships and solving problems, and don't hesitate to showcase your personality – we want to get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Juro Online Limited
✨Know Your Playbooks
Familiarise yourself with the concept of playbooks in customer success. Be ready to discuss how you would draft and execute them to drive retention and expansion. Think about specific examples from your past experience where you've successfully implemented similar strategies.
✨Engage with Stakeholders
Prepare to talk about your experience engaging with senior stakeholders. Have a few anecdotes ready that showcase your ability to conduct value-led conversations, especially with Director-level individuals. This will demonstrate your capability to build trusted relationships.
✨Show Your Problem-Solving Skills
Be ready to discuss challenges you've faced in previous roles and how you approached problem-solving. Highlight your discovery skills and how you proactively moved things forward. This aligns perfectly with the role's requirement for strong problem-solving abilities.
✨Embrace the Travel Aspect
Since this role involves face-to-face relationship building, be prepared to express your comfort with travel. Share any relevant experiences where in-person interactions made a significant impact on customer relationships, showing that you understand the importance of personal touch.
