At a Glance
- Tasks: Deliver exceptional customer service and handle enquiries across various platforms.
- Company: Join a leading luxury jewellery and watch e-commerce team.
- Benefits: Competitive salary, flexible hours, and career growth opportunities.
- Other info: Fast-paced environment with excellent team support and training.
- Why this job: Be part of a dynamic team and make a real impact in luxury sales.
- Qualifications: Strong communication skills and a passion for customer service required.
The predicted salary is between 30000 - 40000 £ per year.
If you are looking for a progressive career filled with opportunities, get in touch today. We are actively recruiting for highly skilled team members with a passion for sales who share our affection for fine jewellery and luxury watches.
A very rare and exciting opportunity has become available for an Online Customer Service Consultant to join the C W Sellors Fine Jewellery e-commerce office based in Ashbourne. C W Sellors has a worldwide established e-commerce presence, including our luxury watch website and fine jewellery website. This is a fantastic opportunity for a driven customer service professional to join our successful and growing e-commerce team.
THE ROLE
- Deliver exceptional customer care at all times
- Respond to customer queries within our agreed response timeframe
- Handle customer enquiries across different platforms, including live chats, phone calls, emails and WhatsApp
- Build relationships with customers and use initiative when dealing with queries
- Work with the warehouse team and our couriers to solve problems and promote our level of service
- Provide support to our stores and other departments within head office
- Resolve product and service issues, from determining the cause, explaining the solution, and following up to ensure resolution
- Develop a strong knowledge of our collections to identify and convert sales leads
ABOUT YOU
- You are energetic and enthusiastic with a passion for our products, sales and good customer service
- You have a proven track record of exceeding customer expectations
- You have strong communication skills and a personable approach to problem solving, and you endeavour to deliver a high standard customer experience
- You have excellent time management skills and can work in a fast paced environment with a can do attitude and hands on approach
- You are proactive, flexible, and committed; weekend work as required with flexibility during peak times
- Strong written skills and a good phone manner are essential to this role
- Good attention to detail is always key
- Strong organisational skills are essential
Salary is competitive and negotiable based on your experience.
COVID-19 considerations: Masks, sanitiser, gloves and screens are provided to ensure the safety of our staff.
Due to fast expansion of our online business, C W Sellors Fine Jewellery is recruiting for an Online Sales Consultant. This is a fantastic opportunity for a driven sales professional to join our successful and growing e-commerce team at a very exciting time.
About you:
- You will be an excellent communicator and have an engaging telephone manner.
- You will be target driven and enjoy working in a fast paced environment.
- You will be confident in sharing your ideas and giving feedback.
- We have daily team meetings where we review progress and share our wins and struggles, so your input is important.
Key Responsibilities
- Generate leads, enquiries and sales via email, live chat and telephone
- Answer customer enquiries, provide information on products and services
- Process payments, sales and customer orders
Skills & Experience
- Previous experience in a sales role
- Proficient writing skills and good use of English language
- Experience of working in a digital/online environment
- Excellent communication and customer service skills
- Ability to work to tight deadlines in a fast paced environment
- Ability to work on own initiative and as part of a team
Due to the high volume of applications we receive, we are unable to respond to every applicant.
Job Types: Full time, Permanent
COVID-19 considerations: Masks, sanitiser, gloves and screens are provided to ensure the safety of our staff.
Online Customer Service Consultant employer: Jura Watches
C W Sellors Fine Jewellery is an exceptional employer located in Ashbourne, offering a vibrant work culture that values teamwork and personal growth. With a strong focus on employee development, competitive salaries, and a commitment to providing outstanding customer service, we create an environment where passionate individuals can thrive in the luxury e-commerce sector. Join us to be part of a dynamic team that celebrates success and encourages innovative ideas while ensuring a safe and supportive workplace.
