At a Glance
- Tasks: Deliver exceptional customer service and drive online sales through various platforms.
- Company: Join a fast-growing luxury jewellery and watch e-commerce team.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Be part of an exciting team and make a real impact in the luxury market.
- Qualifications: Sales experience, excellent communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
If you are looking for a progressive career filled with opportunities, get in touch today. We are actively recruiting for highly skilled team members with a passion for sales who share our affection for fine jewellery and luxury watches.
A very rare and exciting opportunity has become available for an Online Customer Service Consultant to join the C W Sellors Fine Jewellery e-commerce office based in Ashbourne. C W Sellors has a worldwide established e-commerce presence, including our luxury watch website and fine jewellery website. This is a fantastic opportunity for a driven customer service professional to join our successful and growing e-commerce team.
THE ROLE
- Deliver exceptional customer care at all times
- Respond to customer queries within our agreed response timeframe
- Handle customer enquiries across different platforms, including live chats, phone calls, emails and WhatsApp
- Build relationships with customers and use initiative when dealing with queries
- Work with the warehouse team and our couriers to solve problems and promote our level of service
- Provide support to our stores and other departments within head office
- Resolve product and service issues, from determining the cause, explaining the solution, and following up to ensure resolution
- Develop a strong knowledge of our collections to identify and convert sales leads
ABOUT YOU
- You are energetic and enthusiastic with a passion for our products, sales and good customer service
- You have a proven track record of exceeding customer expectations
- You have strong communication skills and a personable approach to problem solving, and you endeavour to deliver a high standard customer experience
- You have excellent time‑management skills and can work in a fast‑paced environment with a can‑do attitude and hands‑on approach
- You are proactive, flexible, and committed; weekend work as required with flexibility during peak times
- Strong written skills and a good phone manner are essential to this role
- Good attention to detail is always key
- Strong organisational skills are essential
Salary is competitive and negotiable based on your experience.
COVID-19 considerations: Masks, sanitiser, gloves and screens are provided to ensure the safety of our staff.
Due to fast expansion of our online business, C W Sellors Fine Jewellery is recruiting for an Online Sales Consultant. This is a fantastic opportunity for a driven sales professional to join our successful and growing e‑commerce team at a very exciting time.
About you:
- You will be an excellent communicator and have an engaging telephone manner.
- You will be target‑driven and enjoy working in a fast‑paced environment.
- You will be confident in sharing your ideas and giving feedback.
- We have daily team meetings where we review progress and share our wins and struggles, so your input is important.
Key Responsibilities
- Generate leads, enquiries and sales via email, live‑chat and telephone
- Answer customer enquiries, provide information on products and services
- Process payments, sales and customer orders
Skills & Experience
- Previous experience in a sales role
- Proficient writing skills and good use of English language
- Experience of working in a digital/online environment
- Excellent communication and customer service skills
- Ability to work to tight deadlines in a fast‑paced environment
- Ability to work on own initiative and as part of a team
Due to the high volume of applications we receive, we are unable to respond to every applicant.
Job Types: Full‑time, Permanent
COVID-19 considerations: Masks, sanitiser, gloves and screens are provided to ensure the safety of our staff.
Online Sales Consultant in Compton employer: Jura Watches
C W Sellors Fine Jewellery is an exceptional employer located in Ashbourne, offering a vibrant work culture that values teamwork and individual contributions. With a strong focus on employee growth, we provide ample opportunities for career advancement within our expanding e-commerce team, alongside competitive salaries and a supportive environment that prioritises staff well-being and safety. Join us to be part of a passionate team dedicated to delivering outstanding customer service in the luxury jewellery sector.
StudySmarter Expert Advice🤫
We think this is how you could land Online Sales Consultant in Compton
✨Tip Number 1
Get to know the company inside out! Research C W Sellors, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for fine jewellery and luxury watches.
✨Tip Number 2
Practice your pitch! Before any interviews or calls, rehearse how you’d introduce yourself and your experience. Make it engaging and relevant to the role of Online Sales Consultant – think about how you can highlight your sales skills and customer service experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview or a conversation, shoot a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Online Sales Consultant in Compton
Some tips for your application 🫡
Craft a Stellar CV:Your CV is your first impression, so make it count! Highlight your sales experience and customer service skills, and don’t forget to tailor it to the role. We want to see how you can bring your passion for fine jewellery and luxury watches to our team.
Write a Compelling Cover Letter:This is your chance to show us your personality! Share why you're excited about the Online Sales Consultant role and how your skills align with our values. Keep it engaging and let your enthusiasm shine through!
Showcase Your Communication Skills:Since strong written skills are essential, make sure your application is clear and free of errors. Use a friendly tone that reflects your ability to connect with customers, just like you would in the role!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Jura Watches
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the fine jewellery and luxury watches that the company offers. Familiarise yourself with their collections, key features, and any unique selling points. This will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've exceeded targets in the past. Use specific examples to illustrate your success and demonstrate your passion for sales. Remember, they’re looking for someone who can generate leads and convert enquiries into sales.
✨Practice Your Communication Style
Since excellent communication is key for this role, practice articulating your thoughts clearly and engagingly. Consider doing mock interviews with friends or family, focusing on your telephone manner and how you handle customer queries. This will help you feel more at ease during the actual interview.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about potential challenges you might face in the role and prepare your responses. Show that you can think on your feet and are proactive in finding solutions to customer issues.
