At a Glance
- Tasks: Deliver exceptional customer care and handle enquiries across various platforms.
- Company: Join a leading luxury jewellery and watch e-commerce team.
- Benefits: Competitive salary, flexible hours, and career growth opportunities.
- Other info: Fast-paced environment with excellent team support and training.
- Why this job: Be part of a dynamic team and make a real impact in luxury sales.
- Qualifications: Strong communication skills and a passion for customer service required.
The predicted salary is between 30000 - 40000 £ per year.
If you are looking for a progressive career filled with opportunities, get in touch today. We are actively recruiting for highly skilled team members with a passion for sales who share our affection for fine jewellery and luxury watches.
A very rare and exciting opportunity has become available for an Online Customer Service Consultant to join the C W Sellors Fine Jewellery e-commerce office based in Ashbourne. C W Sellors has a worldwide established e-commerce presence, including our luxury watch website www.jurawatches.co.uk and fine jewellery website www.cwsellors.co.uk. This is a fantastic opportunity for a driven customer service professional to join our successful and growing e-commerce team.
THE ROLE
- Deliver exceptional customer care at all times
- Respond to customer queries within our agreed response timeframe
- Handle customer enquiries across different platforms, including live chats, phone calls, emails and WhatsApp
- Build relationships with customers and use initiative when dealing with queries
- Work with the warehouse team and our couriers to solve problems and promote our level of service
- Provide support to our stores and other departments within head office
- Resolve product and service issues, from determining the cause, explaining the solution, and following up to ensure resolution
- Develop a strong knowledge of our collections to identify and convert sales leads
ABOUT YOU
- You are energetic and enthusiastic with a passion for our products, sales and good customer service
- You have a proven track record of exceeding customer expectations
- You have strong communication skills and a personable approach to problem solving, and you endeavour to deliver a high standard customer experience
- You have excellent time‑management skills and can work in a fast‑paced environment with a can‑do attitude and hands‑on approach
- You are proactive, flexible, and committed; weekend work as required with flexibility during peak times
- Strong written skills and a good phone manner are essential to this role
- Good attention to detail is always key
- Strong organisational skills are essential
Salary is competitive and negotiable based on your experience.
COVID-19 considerations: Masks, sanitiser, gloves and screens are provided to ensure the safety of our staff.
Due to fast expansion of our online business, C W Sellors Fine Jewellery is recruiting for an Online Sales Consultant. This is a fantastic opportunity for a driven sales professional to join our successful and growing e‑commerce team at a very exciting time.
About you:
- You will be an excellent communicator and have an engaging telephone manner.
- You will be target‑driven and enjoy working in a fast‑paced environment.
- You will be confident in sharing your ideas and giving feedback.
- We have daily team meetings where we review progress and share our wins and struggles, so your input is important.
Key Responsibilities
- Generate leads, enquiries and sales via email, live‑chat and telephone
- Answer customer enquiries, provide information on products and services
- Process payments, sales and customer orders
Skills & Experience
- Previous experience in a sales role
- Proficient writing skills and good use of English language
- Experience of working in a digital/online environment
- Excellent communication and customer service skills
- Ability to work to tight deadlines in a fast‑paced environment
- Ability to work on own initiative and as part of a team
Due to the high volume of applications we receive, we are unable to respond to every applicant.
Job Types: Full‑time, Permanent
COVID-19 considerations: Masks, sanitiser, gloves and screens are provided to ensure the safety of our staff.
Online Customer Service Consultant in Compton employer: Jura Watches
C W Sellors Fine Jewellery is an exceptional employer, offering a vibrant work culture in the picturesque town of Ashbourne. With a strong focus on employee growth and development, we provide our team members with opportunities to excel in their careers while enjoying competitive salaries and a supportive environment. Join us to be part of a passionate team dedicated to delivering outstanding customer service in the luxury jewellery and watch sector.
StudySmarter Expert Advice🤫
We think this is how you could land Online Customer Service Consultant in Compton
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their products, values, and customer service approach. This will help you stand out in interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers across various platforms, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our fantastic team at C W Sellors.
We think you need these skills to ace Online Customer Service Consultant in Compton
Some tips for your application 🫡
Craft a Stellar CV:Your CV is your first impression, so make it count! Highlight your customer service experience and any sales achievements. Tailor it to show how your skills align with our passion for fine jewellery and luxury watches.
Write a Personal Covering Letter:Don’t just send a generic letter! Share your enthusiasm for the role and why you want to join our team. Mention specific experiences that showcase your communication skills and problem-solving abilities.
Show Off Your Writing Skills:Since strong written skills are essential for this role, ensure your application is clear and free of typos. Use a friendly tone that reflects your personality while maintaining professionalism.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the right role. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at Jura Watches
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the fine jewellery and luxury watches offered by C W Sellors. Familiarise yourself with their collections, key features, and any unique selling points. This knowledge will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight situations where you resolved issues or turned a negative experience into a positive one. This will demonstrate your commitment to exceptional customer care, which is crucial for the Online Customer Service Consultant role.
✨Practice Your Communication Style
Since strong communication skills are essential for this position, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on maintaining a friendly and engaging tone, especially over the phone or in written communication.
✨Be Ready for Fast-Paced Scenarios
Given the fast-paced environment mentioned in the job description, prepare to discuss how you handle pressure and tight deadlines. Think of specific instances where you successfully managed multiple tasks simultaneously, and be ready to share these stories during your interview.
