Luxury Jewellery Online Sales & Service Consultant in Compton

If you are looking for a progressive career filled with opportunities, get in touch today.

We are actively recruiting for highly skilled team members with a passion for sales who share our affection for fine jewellery and luxury watches.

Online Customer Service Consultant

A very rare and exciting opportunity has become available for an Online Customer Service Consultant to join the C W Sellors Fine Jewellery e-commerce office based in Ashbourne.

C W Sellors has a workdwise established e-commerce presence, including our luxury watch website www. jurawatches. co. uk and fine jewellery website www. cwsellors. co. uk .

This is a fantastic opportunity for a driven customer service professional to join our successful and growing e-commerce team.

THE ROLE

• Online Customer Service Department
• Delivering exceptional customer care at all times
• Responding to customer queries within our agreed response timeframe.
• Handling customer enquiries across different platforms, including live chats, phone call, emails, and whatsapp.
• Building relationships with customers and using initiative when dealing with queries.
• Working with the warehouse team and our couriers to solve problems and promote our level of service.
• Provide support to our stores and other departments within head office.
• Resolve product and service issues, from determining the cause, explaining the solution, and following up to ensure resolution.
• Developing a strong knowledge and understanding of collections to identify and convert of sales leads.

ABOUT YOU

• You will be an energetic and enthusiastic individual with a passion for our products, sales and good customer service.
• You will have a proven track record of exceeding customer expectations.
• With strong communication skills and a personable approach to problem solving, you will endeavour to deliver a high standard customer experience.
• You will have excellent time management skills, be capable of working in a fast paced environment with a can-do attitude and hands-on approach.
• You will be proactive, flexible, and committed within your role rota’d weekend work is required with flexibility during peak times.
• Strong written skills and a good phone manner are essential to this role.
• Good attention to detail is always key.
• Strong organisational skills are essential.

Salary is competitive and negotiable based on your experience.

COVID-19 considerations

Masks, sanitiser, gloves and screens are provided to ensure the safety of our staff

Due to fast expansion of our online business, C W Sellors Fine Jewellery is recruiting for an Online Sales Consultant.

This is a fantastic opportunity for a driven sales professional to join our successful and growing E-commerce team at a very exciting time.

About you

You will be an excellent communicator and have an engaging telephone manner.

You will be target driven and enjoy working in a fast-paced environment.

You will be confident in sharing your ideas and giving feedback.

We have daily team meetings where we review progress and share our wins and struggles, so your input is important.

Key Responsibilities

• Generating leads, enquiries and sales via email, live-chat and telephone
• Answering customer enquiries, providing information on products and services
• Processing payments, sales and customer orders

Skills & Experience

• Previous experience in a sales role
• Proficient writing skills and good use of English language.
• Experience of working in a digital/online environment.
• Excellent communication and customer service skills
• Ability to work to tight deadlines in a fast-paced environment.
• Ability to work on own initiative and as part of a team.

Due to the high volume of applications we receive, we are unable to respond to every applicant.

Job Types: Full-time, Permanent

COVID-19 considerations

• Masks, sanitiser, gloves and screens are provided to ensure the safety of our staff
• Website Online Order Management and Dispatch Assistant

Due to fast expansion of our online business, a vacancy for an Online Order Management and Dispatch Assistant has arisen based at our Head Office in Ashbourne.

With an aim to support the online sales team and optimise the website visitor experience, the role will be target and performance driven.

About you

As a self-starter, excellent communicator and problem solver you will ensure all customers get our usual high levels of customer service.

Key Responsibilities

• Assisting with online sales order processing including customer liaison both by phone and face to face and taking payments
• Order management
• Responsibility for receiving in customer returns and repairs.
• Responsibility for dispatching a large volume of orders both within the UK and overseas
• Working with stock team, workshop and stores and overseeing movement of stock for order fulfilment
• Stock allocation

Skills & Experience

• Proficient writing skills and good use of English language.
• Experience of working in a digital/online environment.
• Excellent communication and customer service skills, both written and verbal.
• Ability to work to tight deadlines in a fast-paced environment.
• Ability to work accurately with attention to detail.
• Ability to work on own initiative and as part of a team.

Due to the high volume of applications we receive, we are unable to respond to every applicant.

Job Types: Full-time, Permanent

COVID-19 considerations

• Masks, sanitiser, gloves and screens are provided to ensure the safety of our staff
• Jewellery Trade Sales Office Co-ordinator
• Full Time Position with Excellent Career Prospects

Due to the fast and continued expansion of our Trade Sales department, a vacancy for a Full-time Trade Sales Coordinatorhas now become available to be based at our Ashbourne Head office.

• The successful applicant will be–
• Experienced within a sales focused environment
• Well organised and able to manage a demanding workload
• Highly computer literate and able to work with all Microsoft Office applications
• Very accurate and methodical in all working practices
• Capable of high levels of attention to detail
• Experienced within a similar position in a fast-moving environment
• Friendly, polite, approachable and a team player

Key Responsibilities include –

• Processing of Customer Orders
• Communicating with customers via telephone and e-mail
• Turning enquiries into Sales opportunities
• Building and maintaining effective working relationships with customers
• Quality control of outgoing jewellery product
• Invoicing Customer Orders
• Producing spreadsheets and reports as required
• Assisting in the implementation of a new company costing system
• Any other tasks and responsibilities as deemed appropriate to the role
• E-Commerce Website and Online Sales Consultant
• Permanent - Full Time Career with Excellent Prospects
• To be based at our Ashbourne (Derbyshire) Head Office
• Hours of Work - 8.30am- 5.30pm
• (Includes Weekend Work & Additional hours as necessary)
• Due to the fast and continued expansion of our online business, a vacancy for a

Full-time Website and Online Sales Consultant has now become available at our Ashbourne (DE6) Head office.

Our Sales Consultants are dedicated team players with a passion for delivering excellent customer service to ensure that everyone has an exceptional experience when visiting our online stores.

Working towards personal and team targets, you will play a key role in the overall success in the growth of our online stores; developing and continually updating your product knowledge whilst sharing your passion about our growing range of fantastic products.

• The Successful Applicant will be -
• Highly sales focused with First-Class customer service skills.
• Have an excellent telephone manner.
• Computer literate, with a high level of word processing skills.
• Well organised and able to manage a demanding workload.
• Self motivated working with a small team, with excellent time management skills.
• Able to work within a fast paced website environment.

Key Responsibilities include -

• Sales processing and developing sales via email enquiries, telephone, and assisting customers processing sales through jurawatches. co. uk e-commerce website.
• Providing first-class customer service via telephone, e-mail and in person.
• Processing and managing customer orders, enhancing the overall customer online shopping experience.
• Ensuring all emails and enquiries are responded within a reasonable time frame.
• Processing customer orders placed via company website.
• Manage and oversee any customer issues or complaints.
• Proactively answering and dealing with customer enquiries, providing information on products and services.
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