At a Glance
- Tasks: Deliver exceptional customer service and drive online sales for luxury jewellery.
- Company: Join a leading luxury jewellery brand with a strong e-commerce presence.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on teamwork and personal development.
- Why this job: Be part of a dynamic team and share your passion for luxury products.
- Qualifications: Sales experience and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
If you are looking for a progressive career filled with opportunities, get in touch today. We are actively recruiting for highly skilled team members with a passion for sales who share our affection for fine jewellery and luxury watches.
A very rare and exciting opportunity has become available for an Online Customer Service Consultant to join the C W Sellors Fine Jewellery e-commerce office based in Ashbourne. C W Sellors has a worldwide established e-commerce presence, including our luxury watch website www.jurawatches.co.uk and fine jewellery website www.cwsellors.co.uk. This is a fantastic opportunity for a driven customer service professional to join our successful and growing e-commerce team.
THE ROLE
- Delivering exceptional customer care at all times
- Responding to customer queries within our agreed response timeframe
- Handling customer enquiries across different platforms, including live chats, phone calls, emails, and WhatsApp
- Building relationships with customers and using initiative when dealing with queries
- Working with the warehouse team and our couriers to solve problems and promote our level of service
- Providing support to our stores and other departments within head office
- Resolving product and service issues, from determining the cause, explaining the solution, and following up to ensure resolution
- Developing a strong knowledge and understanding of collections to identify and convert sales leads
ABOUT YOU
- You will be an energetic and enthusiastic individual with a passion for our products, sales, and good customer service
- You will have a proven track record of exceeding customer expectations
- With strong communication skills and a personable approach to problem solving, you will endeavour to deliver a high standard customer experience
- You will have excellent time management skills, be capable of working in a fast-paced environment with a can-do attitude and hands-on approach
- You will be proactive, flexible, and committed within your role; weekend work is required with flexibility during peak times
- Strong written skills and a good phone manner are essential to this role
- Good attention to detail is always key
- Strong organisational skills are essential
Salary is competitive and negotiable based on your experience.
COVID-19 considerations: Masks, sanitiser, gloves, and screens are provided to ensure the safety of our staff.
Due to the fast expansion of our online business, C W Sellors Fine Jewellery is recruiting for an Online Sales Consultant. This is a fantastic opportunity for a driven sales professional to join our successful and growing E-commerce team at a very exciting time.
About you:
- You will be an excellent communicator and have an engaging telephone manner
- You will be target driven and enjoy working in a fast-paced environment
- You will be confident in sharing your ideas and giving feedback
- We have daily team meetings where we review progress and share our wins and struggles, so your input is important
Key Responsibilities
- Generating leads, enquiries, and sales via email, live-chat, and telephone
- Answering customer enquiries, providing information on products and services
- Processing payments, sales, and customer orders
Skills & Experience
- Previous experience in a sales role
- Proficient writing skills and good use of the English language
- Experience of working in a digital/online environment
- Excellent communication and customer service skills
- Ability to work to tight deadlines in a fast-paced environment
- Ability to work on own initiative and as part of a team
Due to the high volume of applications we receive, we are unable to respond to every applicant.
Job Types: Full-time, Permanent
COVID-19 considerations: Masks, sanitiser, gloves, and screens are provided to ensure the safety of our staff.
Due to fast expansion of our online business, a vacancy for an Online Order Management and Dispatch Assistant has arisen based at our Head Office in Ashbourne. With an aim to support the online sales team and optimise the website visitor experience, the role will be target and performance driven.
About you:
- As a self-starter, excellent communicator, and problem solver you will ensure all customers get our usual high levels of customer service
Key Responsibilities
- Assisting with online sales order processing including customer liaison both by phone and face to face and taking payments
- Order management
- Responsibility for receiving in customer returns and repairs
- Responsibility for dispatching a large volume of orders both within the UK and overseas
- Working with stock team, workshop, and stores and overseeing movement of stock for order fulfilment
- Stock allocation
Skills & Experience
- Proficient writing skills and good use of the English language
- Experience of working in a digital/online environment
- Excellent communication and customer service skills, both written and verbal
- Ability to work to tight deadlines in a fast-paced environment
- Ability to work accurately with attention to detail
- Ability to work on own initiative and as part of a team
Due to the high volume of applications we receive, we are unable to respond to every applicant.
Job Types: Full-time, Permanent
COVID-19 considerations: Masks, sanitiser, gloves, and screens are provided to ensure the safety of our staff.
Jewellery Trade Sales Office Co-ordinator
Full Time Position with Excellent Career Prospects
Due to the fast and continued expansion of our Trade Sales department, a vacancy for a Full-time Trade Sales Coordinator has now become available to be based at our Ashbourne Head office.
The successful applicant will be:
- Experienced within a sales-focused environment
- Well organised and able to manage a demanding workload
- Highly computer literate and able to work with all Microsoft Office applications
- Very accurate and methodical in all working practices
- Capable of high levels of attention to detail
- Experienced within a similar position in a fast-moving environment
- Friendly, polite, approachable, and a team player
Key Responsibilities include:
- Processing of Customer Orders
- Communicating with customers via telephone and e-mail
- Turning enquiries into Sales opportunities
- Building and maintaining effective working relationships with customers
- Quality control of outgoing jewellery product
- Invoicing Customer Orders
- Producing spreadsheets and reports as required
- Assisting in the implementation of a new company costing system
- Any other tasks and responsibilities as deemed appropriate to the role
E-Commerce Website and Online Sales Consultant
Permanent - Full Time Career with Excellent Prospects
To be based at our Ashbourne (Derbyshire) Head Office
Hours of Work - 8.30am- 5.30pm (Includes Weekend Work & Additional hours as necessary)
Due to the fast and continued expansion of our online business, a vacancy for a Full-time Website and Online Sales Consultant has now become available at our Ashbourne (DE6) Head office.
Our Sales Consultants are dedicated team players with a passion for delivering excellent customer service to ensure that everyone has an exceptional experience when visiting our online stores. Working towards personal and team targets, you will play a key role in the overall success in the growth of our online stores; developing and continually updating your product knowledge whilst sharing your passion about our growing range of fantastic products.
The Successful Applicant will be:
- Highly sales focused with First-Class customer service skills
- Have an excellent telephone manner
- Computer literate, with a high level of word processing skills
- Well organised and able to manage a demanding workload
- Self-motivated working with a small team, with excellent time management skills
- Able to work within a fast-paced website environment
Key Responsibilities include:
- Sales processing and developing sales via email enquiries, telephone, and assisting customers processing sales through jurawatches.co.uk e-commerce website
- Providing first-class customer service via telephone, e-mail, and in person
- Processing and managing customer orders, enhancing the overall customer online shopping experience
- Ensuring all emails and enquiries are responded to within a reasonable time frame
- Processing customer orders placed via company website
- Manage and oversee any customer issues or complaints
- Proactively answering and dealing with customer enquiries, providing information on products and services
Luxury Jewellery Online Sales Consultant in Compton employer: Jura Watches
C W Sellors Fine Jewellery is an exceptional employer located in Ashbourne, offering a vibrant work culture that values teamwork and individual contributions. With a strong focus on employee growth, we provide ample opportunities for career progression within our expanding e-commerce team, alongside competitive salaries and a supportive environment that prioritises safety and well-being. Join us to be part of a passionate team dedicated to delivering outstanding customer service in the luxury jewellery sector.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Jewellery Online Sales Consultant in Compton
✨Tip Number 1
Get to know the company inside out! Research C W Sellors and their products, especially their luxury jewellery and watches. This way, when you get that interview, you can show off your passion and knowledge, making you stand out from the crowd.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, make sure you’re comfortable chatting on the phone and through live chat. Role-play with a friend or family member to boost your confidence before the big day.
✨Tip Number 3
Show your sales skills in action! If you have any past experiences where you’ve exceeded targets or provided exceptional customer service, be ready to share those stories. Real-life examples will help us see how you can contribute to our team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Luxury Jewellery Online Sales Consultant in Compton
Some tips for your application 🫡
Craft a Stellar CV:Your CV is your first impression, so make it count! Highlight your sales experience and any relevant skills that align with our passion for luxury jewellery. Keep it concise and tailored to the role.
Personalise Your Cover Letter:Don’t just send a generic cover letter. Show us why you’re excited about this role and how your background makes you a perfect fit. Share your love for fine jewellery and how you can contribute to our team!
Show Off Your Communication Skills:Since strong written skills are essential, ensure your application is free from typos and flows well. Use a friendly tone that reflects your personality, as we value good communication just as much as experience.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jura Watches
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the luxury jewellery and watches that C W Sellors offers. Familiarise yourself with their collections, unique selling points, and any recent news about the brand. This knowledge will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences in detail. Think of specific examples where you exceeded targets or turned a difficult customer interaction into a positive outcome. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Demonstrate Excellent Communication
Since this role involves a lot of customer interaction, practice your communication skills. Be ready to showcase your engaging telephone manner and how you handle customer queries. You might even want to role-play common scenarios with a friend to refine your approach and ensure you come across as personable and professional.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, company culture, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
