At a Glance
- Tasks: Ensure top-notch care quality across various services and support teams in improvement efforts.
- Company: Leading healthcare provider known for luxury care standards and a commitment to excellence.
- Benefits: Competitive salary, monthly car allowance, generous leave, and career development opportunities.
- Other info: Dynamic role with excellent growth potential and a supportive team culture.
- Why this job: Make a real difference in people's lives while advancing your career in a rewarding environment.
- Qualifications: Experience in quality assurance within adult social care and strong communication skills.
An incredible new job opportunity has arisen for a dedicated Service Quality Manager to support a range of care services, including residential, nursing, homecare & specialist services. Covering Weymouth, Bournemouth & Milford on Sea with occasional requirements further based on company needs
This healthcare provider delivers expert nursing, residential, dementia, and respite care across the UK, with a portfolio of new-build homes offering the highest standards of luxury care
**To be considered for this position you must have experience of working across residential, nursing, homecare or specialist services would be advantageous**
As the Service Quality Manager your key responsibilities include:
- Completing quality, compliance and service audits and identifying areas requiring improvement
- Reviewing care documentation, governance systems and evidence of regulatory compliance
- Supporting services to develop and complete robust action plans following audits, inspections or identified concerns
- Working alongside managers to embed improvements rather than simply identifying what needs to change
- Monitoring outstanding actions and providing appropriate challenge where improvements are not progressing
- Supporting services preparing for, or responding to, CQC inspections and other regulatory or commissioner activity
- Identifying emerging risks, themes and trends and ensuring these are appropriately escalated
- Providing practical advice, coaching and guidance to managers and teams
- Following up improvements to ensure changes have been embedded and sustained.
- Promoting a positive culture of learning, accountability and continuous improvement
The following skills and experience would be preferred and beneficial for the role:
- Proven experience in a quality, compliance, auditing or senior operational role within adult social care
- A strong working knowledge of CQC regulations and the regulatory framework
- Experience of auditing care services and developing and monitoring improvement plans
- The confidence to identify poor practice, challenge appropriately and support managers to make improvements
- The ability to review information critically, identify risk and distinguish between isolated issues and wider systemic concerns
- Strong written skills and the ability to produce clear, evidence-based reports
- Excellent communication and relationship-building skills
- The ability to manage your own workload and prioritise effectively across several services
- A practical, solutions-focused approach and a genuine commitment to improving outcomes for people receiving care
- The ability to travel regularly between services
The successful Service Quality Manager will receive an excellent salary of £55,000 per annum DOE. This exciting position is a permanent full time role working 40 hours a week on days from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
**Monthly Car Allowance*
- Comprehensive induction and training programme
- Opportunities for career development and progression
- Employee Assistance Programme
- Blue Light Card Scheme
- Loyalty Bonus
- Full DBS disclosure paid for
- Excellent performance related bonus
- 25 days annual leave plus bank holidays entitlement
- Company Pension Scheme
- Employee Wellness Health Assured Benefit Program
- Employee Benefits & Discount Scheme
Reference ID: 7390
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Service Quality Manager in Weymouth employer: Jupiter Recruitment
Jupiter Recruitment is an exceptional employer, offering a supportive work culture that prioritises the well-being and professional development of its staff. Located in the serene surroundings of Charlwood, Surrey, employees benefit from a competitive salary, generous annual leave, and a robust pension plan, all while making a meaningful impact on the lives of young patients. With opportunities for growth and collaboration within multidisciplinary teams, this role is perfect for those seeking a rewarding career in mental health.
StudySmarter Expert Advice🤫
We think this is how you could land Service Quality Manager in Weymouth
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Jupiter Recruitment.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Jupiter Recruitment.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Jupiter Recruitment, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Service Quality Manager in Weymouth
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Jupiter Recruitment.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Jupiter Recruitment.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Jupiter Recruitment. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Jupiter Recruitment. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Jupiter Recruitment
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Jupiter Recruitment’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
