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- Tasks: Oversee high-quality care services and promote excellence in our care home group.
- Company: Leading healthcare provider delivering luxury care across the UK.
- Benefits: Generous salary, monthly car allowance, 25 days leave, and career development opportunities.
- Why this job: Make a real difference in residents' lives while leading a dedicated team.
- Qualifications: Experience in care home operations and strong leadership skills required.
- Other info: Full-time role with excellent training and support for your career growth.
The predicted salary is between 55000 - 77000 £ per year.
An incredible new job opportunity has arisen for a dedicated Service Quality Manager to oversee and maintain high-quality care services across the care home group, predominantly within the Norfolk and Suffolk area but with occasional requirements further based on company needs. This healthcare provider delivers expert nursing, residential, dementia, and respite care across the UK, with a portfolio of new-build homes offering the highest standards of luxury care.
To be considered for this position you must have proven experience in managing operations in a care home or similar healthcare setting.
As the Service Quality Manager your key responsibilities include:
- Responsible for ensuring and maintaining high-quality care services across our care home group.
- Work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction.
- Monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies.
- Provide guidance and support to care home managers to ensure compliance and the delivery of exceptional care.
The following skills and experience would be preferred and beneficial for the role:
- Sound knowledge of relevant regulatory requirements CQC.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Attention to detail and ability to manage multiple priorities effectively.
- Demonstrated commitment to resident-centred care and continuous improvement.
- A full UK Driving License.
The successful Service Quality Manager will receive an excellent salary of £55,000 per annum DOE. This exciting position is a permanent full-time role working 40 hours a week on days from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
- Monthly Car Allowance.
- 25 days annual leave plus bank holidays entitlement.
- Comprehensive induction and training programme.
- Opportunities for career development and progression.
- Employee Assistance Programme.
- Blue Light Card Scheme.
- Full DBS disclosure paid for.
Service Quality Manager Reference ID: 6415Day ShiftsFull TimePermanent in Suffolk employer: Jupiter Recruitment
Contact Detail:
Jupiter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Quality Manager Reference ID: 6415Day ShiftsFull TimePermanent in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who know about care home operations. A friendly chat can lead to insider info on job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to care quality and think of examples from your experience that showcase your leadership and problem-solving skills. We want you to shine!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for a smoother process! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Quality Manager Reference ID: 6415Day ShiftsFull TimePermanent in Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in care home management and any relevant achievements that showcase your ability to maintain high-quality care services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service quality in healthcare and how your background aligns with our mission at StudySmarter. Keep it concise but impactful!
Showcase Your Leadership Skills: As a Service Quality Manager, strong leadership is key. In your application, provide examples of how you've successfully led teams or improved service quality in past roles. We want to see your problem-solving and decision-making abilities in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Jupiter Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of CQC regulations and the specific care standards expected in a care home setting. Being able to discuss these confidently will show that you're serious about maintaining high-quality care services.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in a healthcare environment. Think about times when you promoted a culture of excellence or improved resident satisfaction—these stories will resonate well with the interviewers.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Have a few scenarios in mind where you faced challenges in service quality and how you tackled them. This will demonstrate your critical thinking and decision-making skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to continuous improvement or how they support their managers. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
