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- Tasks: Lead a team to create exceptional experiences for residents in a luxury care home.
- Company: Join one of the UK's leading health care providers in a beautiful setting.
- Benefits: Enjoy a competitive salary, discounts, and wellbeing support.
- Other info: Permanent full-time role with excellent career growth opportunities.
- Why this job: Make a real difference in residents' lives while fostering a positive work culture.
- Qualifications: Experience in hospitality management and strong people skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
A fantastic new job opportunity has arisen for an experienced Hospitality Manager to work in an exceptional care home based in the Great Yarmouth, Norfolk area. You will be working for one of UK's leading health care providers. A luxury care home, designed for resident wellbeing, it boasts beautifully appointed bedrooms and expansive living spaces, ensuring that every detail is meticulously crafted to provide the highest standard of care and living.
To be considered for this position you must have experience of Hospitality Management. As the Hospitality Manager your key responsibilities include:
- Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery.
- Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service.
- Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded.
- Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner.
- Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness.
- Maintain and manage best first impression experience.
- Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility.
The following skills and experience would be preferred and beneficial for the role:
- Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
- Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders.
- Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive.
- Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements.
- Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness.
- Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control.
- Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service.
The successful Hospitality Manager will receive an excellent salary of £30,000 per annum. This exciting position is a permanent full-time role working 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits: Refer-a-friend* Reward Gateway - discounts, wellbeing, employee assistance.
Customer Service Manager in Norfolk employer: Jupiter Recruitment
Contact Detail:
Jupiter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about compassion and teamwork, think of examples from your past experiences that showcase these qualities. We want you to shine when you get that interview!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Manager in Norfolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in hospitality management. We want to see how your skills align with our family vision and values, so don’t hold back on showcasing your compassion and empathy!
Showcase Your People Skills: As a Customer Service Manager, your ability to motivate and inspire staff is key. Use your application to share examples of how you've fostered teamwork and high-quality service in previous roles. We love hearing about your successes!
Highlight Relevant Experience: Don’t forget to mention your knowledge of food service operations and activities programming. We’re looking for someone who can deliver exceptional experiences, so include any relevant achievements that demonstrate your expertise in these areas.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get to know you better. So, what are you waiting for? Let’s get started!
How to prepare for a job interview at Jupiter Recruitment
✨Know Your Values
Before the interview, take some time to understand the company's vision and values. Since this role is all about compassion, empathy, and transparency, think of examples from your past experiences that showcase these qualities. Being able to align your personal values with theirs will make a strong impression.
✨Showcase Your People Skills
As a Customer Service Manager, you'll need to motivate and inspire your team. Prepare specific examples of how you've successfully managed teams in the past. Think about times when you fostered teamwork or improved service quality—these stories will highlight your leadership abilities.
✨Demonstrate Your Knowledge of Food Service
Since managing food service operations is a key responsibility, brush up on your knowledge of menu planning and dietary requirements. Be ready to discuss how you would ensure high-quality meals are delivered efficiently. This shows you're not just familiar with the process but also passionate about it.
✨Engage with Activities Planning
The role involves developing engaging activities for residents, so come prepared with ideas! Think about activities that promote health and wellness tailored to older people. Sharing your creative ideas during the interview will demonstrate your understanding of their needs and your commitment to enhancing their experience.