At a Glance
- Tasks: Ensure top-notch care quality across various services and support teams in improvement efforts.
- Company: Leading healthcare provider known for luxury care standards and a commitment to excellence.
- Benefits: Competitive salary, monthly car allowance, generous leave, and career development opportunities.
- Other info: Dynamic role with excellent career progression and a supportive work culture.
- Why this job: Make a real difference in people's lives while shaping the future of care services.
- Qualifications: Experience in quality assurance within adult social care and strong communication skills.
The predicted salary is between 55000 - 55000 £ per year.
An incredible new job opportunity has arisen for a dedicated Service Quality Manager to support a range of care services, including residential, nursing, homecare & specialist services.
Covering Weymouth, Bournemouth & Milford on Sea with occasional requirements further based on company needs
This healthcare provider delivers expert nursing, residential, dementia, and respite care across the UK, with a portfolio of new-build homes offering the highest standards of luxury care
** To be considered for this position you must have experience of working across residential, nursing, homecare or specialist services would be advantageous **
As the Service Quality Manager your key responsibilities include
- Completing quality, compliance and service audits and identifying areas requiring improvement
- Reviewing care documentation, governance systems and evidence of regulatory compliance
- Supporting services to develop and complete robust action plans following audits, inspections or identified concerns
- Working alongside managers to embed improvements rather than simply identifying what needs to change
- Monitoring outstanding actions and providing appropriate challenge where improvements are not progressing
- Supporting services preparing for, or responding to, CQC inspections and other regulatory or commissioner activity
- Identifying emerging risks, themes and trends and ensuring these are appropriately escalated
- Providing practical advice, coaching and guidance to managers and teams
- Following up improvements to ensure changes have been embedded and sustained.
- Promoting a positive culture of learning, accountability and continuous improvement
- The following skills and experience would be preferred and beneficial for the role:
- Proven experience in a quality, compliance, auditing or senior operational role within adult social care
- A strong working knowledge of CQC regulations and the regulatory framework
- Experience of auditing care services and developing and monitoring improvement plans
- The confidence to identify poor practice, challenge appropriately and support managers to make improvements
- The ability to review information critically, identify risk and distinguish between isolated issues and wider systemic concerns
- Strong written skills and the ability to produce clear, evidence-based reports
- Excellent communication and relationship-building skills
- The ability to manage your own workload and prioritise effectively across several services
- A practical, solutions-focused approach and a genuine commitment to improving outcomes for people receiving care
- The ability to travel regularly between services
The successful Service Quality Manager will receive an excellent salary of £55,000 per annum DOE.
This exciting position is a permanent full time role working 40 hours a week on days from 9am-5pm.
In return for your hard work and commitment you will receive the following generous benefits:
- **Monthly Car Allowance*
- Comprehensive induction and training programme
- Opportunities for career development and progression
- Employee Assistance Programme
- Blue Light Card Scheme
- Loyalty Bonus
- Full DBS disclosure paid for
- Excellent performance related bonus
- 25 days annual leave plus bank holidays entitlement
- Company Pension Scheme
- Employee Wellness Health Assured Benefit Program
- Employee Benefits & Discount Scheme
- Reference ID: 7390
- #J-18808-Ljbffr
Service Quality Manager in New Milton employer: Jupiter Recruitment
Jupiter Recruitment is an exceptional employer, offering a supportive work culture that prioritises the well-being and professional development of its staff. Located in the serene surroundings of Charlwood, Surrey, employees benefit from a competitive salary, generous annual leave, and a robust pension plan, all while making a meaningful impact on the lives of young patients. With opportunities for growth and collaboration within multidisciplinary teams, this role is perfect for those seeking a rewarding career in mental health.
