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- Tasks: Oversee and maintain high-quality care services across our care home group.
- Company: Leading healthcare provider delivering luxury care across the UK.
- Benefits: Generous salary, monthly car allowance, 25 days leave, and career development opportunities.
- Why this job: Make a real difference in residents' lives while promoting excellence in care.
- Qualifications: Experience in managing care operations and strong leadership skills required.
- Other info: Permanent full-time role with excellent training and support.
The predicted salary is between 33000 - 77000 £ per year.
An incredible new job opportunity has arisen for a dedicated Service Quality Manager to oversee and maintain high‑quality care services across the care home group, predominantly within the Norfolk and Suffolk area but with occasional requirements further based on company needs. This healthcare provider delivers expert nursing, residential, dementia, and respite care across the UK, with a portfolio of new‑build homes offering the highest standards of luxury care.
Requirements
- Proven experience in managing operations in a care home or similar healthcare setting.
Responsibilities
- Responsible for ensuring and maintaining high‑quality care services across our care home group.
- Work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction.
- Monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies.
- Provide guidance and support to care home managers to ensure compliance and the delivery of exceptional care.
Preferred skills and experience
- Sound knowledge of relevant regulatory requirements CQC.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem‑solving and decision‑making abilities.
- Attention to detail and ability to manage multiple priorities effectively.
- Demonstrated commitment to resident‑centred care and continuous improvement.
- A full UK Driving Licence.
The successful Service Quality Manager will receive an excellent salary of £55,000 per annum DOE. This exciting position is a permanent full‑time role working 40 hours a week on days from 9am‑5pm. In return for your hard work and commitment you will receive the following generous benefits:
- Monthly Car Allowance
- 25 days annual leave plus bank holidays entitlement.
- Comprehensive induction and training programme.
- Opportunities for career development and progression.
- Employee Assistance Programme.
- Blue Light Card Scheme.
- Full DBS disclosure paid for.
Service Quality Manager in Lowestoft employer: Jupiter Recruitment
Contact Detail:
Jupiter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Quality Manager in Lowestoft
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in care homes. They might have insider info on openings or even put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to care quality and think about how your experience aligns with their mission. We want you to shine!
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss specific examples of how you've improved service quality in previous roles. We love hearing about your successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team.
We think you need these skills to ace Service Quality Manager in Lowestoft
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your experience in managing operations in a care home or similar healthcare setting to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about maintaining high-quality care services. Share examples of how you've promoted a culture of excellence and continuous improvement in your previous roles.
Showcase Your Leadership Skills: Since strong leadership is key for this role, be sure to include any relevant experiences where you've led teams or projects. We want to see how you can inspire others to deliver exceptional care!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Jupiter Recruitment
✨Know Your Regulations
Familiarise yourself with the relevant regulatory requirements, especially those set by the CQC. Being able to discuss these in detail will show your understanding of the standards expected in a care home setting.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and communication skills. Think about times when you've successfully led a team or improved service quality, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will illustrate your decision-making capabilities and your commitment to continuous improvement.
✨Emphasise Resident-Centred Care
Make sure to convey your dedication to resident-centred care. Share stories or experiences that reflect your commitment to enhancing resident satisfaction and quality of life in a care environment.
