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- Tasks: Lead a team to create exceptional experiences for residents in a care home.
- Company: Join one of the UK's leading health care providers in a supportive environment.
- Benefits: Competitive salary, generous perks, and career development opportunities.
- Why this job: Make a real difference in people's lives while managing a passionate team.
- Qualifications: Experience in Hospitality Management and strong people skills required.
- Other info: Permanent full-time role with a focus on teamwork and high-quality service.
The predicted salary is between 24000 - 36000 £ per year.
An excellent new job opportunity has arisen for a committed Hospitality Manager to work in an exceptional care home based in the Lowestoft, Suffolk area. You will be working for one of the UK’s leading health care providers. This care home is registered with the CQC to treat complex needs, which only qualified nurses are allowed to provide. The home provides exceptional residential, nursing and dementia care in the heart of the area's residential community.
To be considered for this position you must have experience of Hospitality Management.
As the Hospitality Manager your key responsibilities include:
- Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery.
- Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service.
- Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded.
- Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner.
- Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness.
- Maintain and manage best first impression experience.
- Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility.
The following skills and experience would be preferred and beneficial for the role:
- Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
- Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders.
- Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive.
- Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements.
- Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness.
- Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control.
- Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service.
The successful Hospitality Manager will receive an excellent salary of £30,000 per annum. This exciting position is a permanent full-time role working 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
- Refer-a-friend*
- Reward Gateway – discounts, wellbeing, employee assistance & much more.
- Comprehensive induction and paid training programme with career prospects.
- Excellent working environment.
- Cost of DBS*
- We are a Living Wage Employer.
To apply for this fantastic job role, please call on or send your CV to.
Customer Service Manager Reference ID: 7094dupDay ShiftsFull TimePermanent in Lowestoft employer: Jupiter Recruitment
Contact Detail:
Jupiter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager Reference ID: 7094dupDay ShiftsFull TimePermanent in Lowestoft
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality sector and let them know you're on the lookout for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about compassion and teamwork, think of examples from your past experiences that showcase these qualities. We want to see how you can fit into their family vision!
✨Tip Number 3
Practice your communication skills! Whether it's verbal or written, being able to express yourself clearly is key. Try mock interviews with friends or use online resources to sharpen your skills before the big day.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Manager Reference ID: 7094dupDay ShiftsFull TimePermanent in Lowestoft
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hospitality management experience and any relevant achievements that align with our values of compassion, empathy, and transparency.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to creating an exceptional experience for our residents. Keep it engaging and personal!
Showcase Your People Skills: Since this role involves managing a team, be sure to include examples of how you've motivated and inspired staff in the past. We love to see how you foster teamwork and create a positive working environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Jupiter Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the care home and its values. Understand their approach to hospitality management and how they prioritise compassion and transparency in service delivery. This will help you align your answers with their mission and show that you're genuinely interested.
✨Showcase Your People Skills
As a Hospitality Manager, you'll need to motivate and inspire your team. Prepare examples of how you've successfully managed teams in the past, focusing on fostering a positive working environment and delivering exceptional service. Be ready to discuss specific situations where your leadership made a difference.
✨Demonstrate Your Knowledge of Food Service Operations
Since managing food service is a key responsibility, brush up on your knowledge of menu planning, food preparation, and dietary requirements. Be prepared to discuss how you would ensure high-quality meals are delivered efficiently, and share any relevant experiences you have in this area.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to first impressions, housekeeping standards, or resident activities. Practising your responses will help you articulate your thought process clearly during the interview.
