Interim Client Operations Oversight Analyst (12 month FTC) in London

The Value of Active Minds About Jupiter

Jupiter is one of the UK’s leading investment management companies with just under 500 employees and £54 billion worth of assets under management (as at 31st December 2025). Jupiter provides investment services to individual and institutional investors through mutual funds (UK unit trusts, Luxembourg SICAVs and Dublin OEICs), separately managed accounts and sub-advised funds. Jupiter has experienced a period of international growth with offices open in EMEA and APAC.

The majority of our employees are based in our London office located just minutes from Victoria station which provides stair-free access from both the Underground’s Victoria line and National Rail platforms, as well as limited road crossings to the Jupiter office. Our London office was designed to encourage employees to live active, healthy lives with floor-to-ceiling windows that allow for greater natural light and the benefit of a private balcony, table tennis room, cycle storage and on-site shower and locker facilities. The short distance to Green Park and St James' Park also provides employees with a natural space to relax during their lunch break and a healthy alternative to office-based meetings. We offer our UK employees a 3:2 hybrid working arrangement where Tuesdays, Thursdays and a third day of your choice are worked from the office. The other two days may be worked from home. This facilitates collaboration and allows employees to maximise productivity whilst maintaining a healthy work/life balance.

Background

This role sits within the Client Operations Oversight Team, part of the wider Client Operations Team. You will be responsible for overseeing the performance of outsourced services and the direct performance of certain processes retained within Jupiter, while ensuring that robust controls are maintained supporting Jupiter in meeting its risk and regulatory obligations whilst achieving its commercial objectives. This is a 12 month FTC to cover specific project work.

Key Responsibilities

• Complete the control activities for Transfer Agency (TA) functions conducted in the UK, Ireland and Luxembourg ensuring remedial action is taken where appropriate and oversight of suppliers is effective (including 1st line monitoring, ad-hoc reviews, analysis of breaches and complaints etc.).
• Review and maintain procedures relevant to the processes undertaken in the team.
• Complete and co-ordinate resolution of internal error reporting, identifying where process improvements can be made.
• Review TA referral KPI's identifying trends and areas of improvement.
• Dormant Assets – manage this process ensuring where contact with clients is lost, all efforts are made to repatriate them with their account, using tools available via the transfer agent and beyond.
• Be involved with the CASS activities and oversight for the TA function, reporting any areas of concern to the CASS oversight Manager.
• Co-ordinate monthly operational service review meetings with TA providers, ensuring minutes taken and actions recorded and progressed.
• Maintain issues logs for suppliers ensuring all issues promptly resolved.
• Complete monthly oversight of the TA produced Rebate accrual and payment files to ensure they are in line with expectations.
• Handle both internal and external rebate queries in a timely manner.

Desired Skills / Experience

• Proven experience working within a financial services customer services administration role.
• Proven experience developing and managing relationships with internal contacts and external suppliers and clients.
• Proven experience working to tight and moving deadlines within a pressurised environment.
• Strong analytical skills.
• Working as part of a team to meet common objectives.
• Good working knowledge of the TA systems.
• Good working knowledge of both Unit Trust, ICVC and SICAV processes and regulatory environment.
• A good working knowledge of both Onshore and Offshore Investment products and regulatory environments including CASS and AML/KYC.
• Ability to identify process and service improvements.
• Ability to investigate issues and proactively problem solve.
• Strong written and verbal communication skills.
• A flexible and team orientated approach to work.
• Intermediate Word and Excel.
• Ability to manage expectations of others.

Additional Role Details

This role is subject to the Conduct Rules set by the FCA. Don’t meet every requirement? At Jupiter we are dedicated to building a diverse and inclusive workplace, so if you are interested in this role, but don’t think your experience aligns perfectly with every listed requirement in the job description, we would encourage you to apply. You may be the right person for this role.