Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the voice of our clients, providing updates and support through high-volume phone calls.
- Company: Join a fast-growing law firm that values client experience and teamwork.
- Benefits: Enjoy flexible working hours, work-from-home options, and a healthy work-life balance.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive environment.
- Qualifications: Recent experience in residential conveyancing or estate agency sales progression is essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a motivated and focused person with recent experience (i.e. last 12 months) either working in an estate agency or legal experience in residential conveyancing to join our fast-growing law firm.
About the role
This is a high-volume, phone-based role at the heart of our client experience. You’ll be the first point of contact for our clients on the phone, providing clear and confident updates, answering questions about the conveyancing process, and ensuring every client feels supported and informed.
You’ll need a solid understanding of the residential conveyancing process - whether that’s from working in a conveyancing team or from a sales progression role within an estate agency. You’ll understand how transactions move forward, what can cause delays, and what clients, agents and lenders typically need.
This is a work-from-home role with normal full-time working hours between 9am–6pm, Monday to Friday.
You’ll:
- Handle a high volume of inbound calls from clients each day
- Provide accurate updates and explain next steps in a clear, reassuring way
- Manage client expectations with professionalism and empathy
- Work closely with our legal teams to elevate complex matters appropriately
- Chase clients, other law firms and third parties for outstanding documents and information
- Upload legal documents and case information to our system
You don’t need a law degree, but recent, relevant experience in residential conveyancing or estate agency sales progression is essential.
Flexible working
More than 60% of people at Juno have flexible working hours, and 30% work part-time (typically four days a week). At Juno, we believe in a healthy work–life balance. Our flexible working patterns help make room for life’s commitments whilst keeping the team running smoothly.
In exchange we expect our people to treat their home working the same as if they were in an office — with dedication, concentration and minimum distractions during working hours. We expect childcare to be in place for all working hours in the same way it would be if you worked in an office. Each person’s needs are unique, and we aim to build teams with a mixture of working patterns that are mutually supportive.
Legal Assistant / Client Support Analyst (Phones) in London employer: Juno
Contact Detail:
Juno Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Assistant / Client Support Analyst (Phones) in London
✨Tip Number 1
Get to know the company inside out! Research Juno and understand their values, culture, and the specifics of the role. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how you can demonstrate your understanding of the residential conveyancing process and your experience in client support.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team at Juno.
We think you need these skills to ace Legal Assistant / Client Support Analyst (Phones) in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your recent experience in residential conveyancing or estate agency. We want to see how your background makes you a great fit for this role, so don’t hold back on those relevant details!
Be Clear and Confident: Since this role is all about communication, your written application should reflect that. Use clear language and confident statements to show us you can handle client queries just as well in writing as you would over the phone.
Tailor Your Application: Take a moment to tailor your application specifically for us at StudySmarter. Mention why you’re excited about this role and how you can contribute to our team. Personal touches go a long way!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Juno
✨Know Your Conveyancing Basics
Make sure you brush up on the residential conveyancing process before your interview. Understand the key stages, common delays, and what clients typically need. This knowledge will help you answer questions confidently and show that you're ready to hit the ground running.
✨Practice Your Phone Skills
Since this role is phone-based, practice speaking clearly and reassuringly. You might want to do mock calls with a friend or family member, focusing on how to explain complex information simply. This will help you feel more comfortable and sound professional during the actual interview.
✨Show Empathy and Professionalism
During the interview, highlight your ability to manage client expectations with empathy. Share examples from your past experience where you’ve successfully handled difficult situations or provided support to clients. This will demonstrate that you understand the importance of client care in this role.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that test your problem-solving skills. Think about potential challenges you might face in this role, such as dealing with frustrated clients or missing documents, and how you would handle them. This will show that you’re proactive and ready to tackle real-life situations.