Host - New Italian Bar & Restaurant

Incipio curates beautiful spaces with vibrant atmospheres for great times. We’re looking for Hosts to join our FOH team. Someone who knows that the guest experience starts before they’ve even sat down. Someone warm, confident and naturally engaging, who can make every guest feel like they’ve arrived somewhere special. Juno is a contemporary Italian restaurant and bar launching at Olympia, blending the ease of neighbourhood dining with the energy of a West London destination.

As a Host, you’ll be the first and last impression of Juno, setting the tone from the moment guests walk through the door and making sure they leave wanting to come back. You’ll be the face of the restaurant, creating a warm and welcoming atmosphere while keeping the flow of the restaurant running smoothly. From greeting regulars by name to managing reservations and helping guests find their perfect table, you’ll make every interaction feel effortless and personal. Know the restaurant inside out, from the menu and drinks offering to the atmosphere, key tables and what’s happening that day. Confidently answer guest questions and make recommendations, whether it’s where to sit, what to order or what to expect. Build genuine relationships with guests and recognise regulars, creating a sense of familiarity and belonging. Work closely with the FOH, kitchen and management teams to ensure a seamless experience from arrival to departure. Keep an eye on the room and anticipate what guests and the wider team might need. Stay calm, organised and positive when the restaurant is busy, managing multiple requests without losing your personality. Support the wider team wherever needed and be willing to get stuck in during busy services. Handle guest feedback and queries with confidence, always looking for a positive solution. Ensure guests are looked after safely and that all required compliance and licensing standards are followed. Most importantly, bring the energy, personality and good vibes that make Juno feel like Juno.

WHAT YOU’LL BE GETTING UP TO

• Welcome every guest with warmth, energy and genuine enthusiasm from the moment they arrive.
• Create a brilliant first impression and set the tone for the entire guest experience.
• Manage the door, reservations and guest flow, keeping the restaurant running smoothly throughout service.
• Know the restaurant inside out, from the menu and drinks offering to the atmosphere, key tables and what’s happening that day.
• Confidently answer guest questions and make recommendations, whether it’s where to sit, what to order or what to expect.
• Build genuine relationships with guests and recognise regulars, creating a sense of familiarity and belonging.
• Work closely with the FOH, kitchen and management teams to ensure a seamless experience from arrival to departure.
• Keep an eye on the room and anticipate what guests and the wider team might need.
• Stay calm, organised and positive when the restaurant is busy, managing multiple requests without losing your personality.
• Support the wider team wherever needed and be willing to get stuck in during busy services.
• Handle guest feedback and queries with confidence, always looking for a positive solution.
• Ensure guests are looked after safely and that all required compliance and licensing standards are followed.
• Most importantly, bring the energy, personality and good vibes that make Juno feel like Juno.

WHAT WE’RE LOOKING FOR

• A natural host who genuinely loves meeting people and making them feel welcome.
• Warm, confident and engaging, with a personality that naturally draws people in.
• Someone who thrives on being busy and enjoys being at the centre of the action.
• Highly organised with a great eye for detail and the ability to juggle multiple things at once.
• A great communicator who can make guests feel comfortable from their very first interaction.
• Someone who stays calm and positive under pressure and knows how to find a solution.
• A team player who enjoys supporting the wider restaurant and getting stuck in.
• Naturally curious about food, drinks and hospitality, with a willingness to keep learning.
• Someone who takes pride in creating exceptional guest experiences, even in the smallest interactions.
• Someone who brings their own personality while living the Incipio values.
• Above all, someone who loves people, great hospitality and the energy of a busy restaurant.

BENEFITS + BEST BITS

• Tronc paid fairly and equally.
• 60% of our management teams have been promoted internally.
• Mental Maintenance: free therapy.
• Referral Bonus when your friend passes probation.
• Career support and opportunities to develop through our Career Pathway.
• Company awards and regular team events.
• Incipio FC + seasonal socials.
• Incentive trips sponsored by our brand partners — think wine trips to Portugal and ski trips to France.
• Enhanced Maternity, Paternity and Adoption leave.
• 50% discount on food and drink across all Incipio venues.

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!