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- Tasks: Be the first point of contact, providing updates and answering queries for clients.
- Company: Join Juno, a modern law firm transforming home buying and selling.
- Benefits: Work from home, flexible hours, and opportunities for career advancement.
- Why this job: Kickstart your legal career in a dynamic, innovative environment.
- Qualifications: No law degree required; enthusiasm and communication skills are key.
- Other info: Promotions to roles like Paralegal and Workflow Developer are common.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a motivated and focused person to join our fast-growing law firm. Juno is a law firm for the digital age, on a mission to transform the experience of buying and selling a home. We make conveyancing simpler, clearer, and faster.
We are growing fast, and we are looking for Client Support Analysts to join our enthusiastic and empathetic team. People who have done this job in the past have been promoted to other roles within Juno – Paralegal, Partnerships Associate, and Workflow Developer.
Juno is a modern law firm specialising in residential conveyancing and operating throughout England and Wales. We complete thousands of sale, purchase, and remortgage transactions each year, and we are trusted with panel membership by 80+ mortgage lenders. We are rated as one of the best conveyancing firms in the UK by our clients (4.9/5 on Trustpilot) and estate agents and brokers frequently tell us how much they enjoy working with us.
About the role: You will be the first point of contact on either phones or emails for the day, providing updates and answering questions to ensure everyone has a great experience of Juno. For more complex matters, you will be working directly with our legal teams to transfer calls internally, take messages, or escalate complex emails. You will help to progress cases by chasing clients, other law firms, and third parties for outstanding documents and information. You will be uploading legal documents and information to our system.
You do not need a law degree or experience at a law firm, but it is a bonus. This is predominantly a work-from-home role with normal full-time working hours between 9am-6pm, Monday to Friday.
If you want to start a legal career at a law firm that is doing things differently, please email recruitment@juno.legal with a compelling cover letter and recent CV/résumé.
We would love to tell you more about what is on offer and answer any questions you have about working at Juno. Email Cathy with your CV to arrange a confidential intro call.
Legal Assistant / Client Support Analyst in London employer: Juno Property Lawyers Limited
Contact Detail:
Juno Property Lawyers Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Assistant / Client Support Analyst in London
✨Tip Number 1
Get to know Juno and our mission! Research our values and what makes us tick. This will help you tailor your conversations and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! As a Client Support Analyst, you'll be the first point of contact. Role-play with friends or family to get comfortable answering questions and providing updates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Don’t forget to follow up with a friendly email to show your enthusiasm for the role!
We think you need these skills to ace Legal Assistant / Client Support Analyst in London
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure it reflects your enthusiasm for the role and highlights how your skills align with what we’re looking for. Keep it concise but impactful – we want to see your personality!
Tailor Your CV: Don’t just send out the same CV for every application. Tailor it to showcase relevant experience and skills that match the Client Support Analyst role. We love seeing how you can contribute to making conveyancing simpler and faster!
Showcase Your Communication Skills: As the first point of contact, strong communication is key! Highlight any previous roles or experiences where you’ve excelled in customer service or client interaction. We want to know you can keep our clients informed and happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our dynamic team at Juno!
How to prepare for a job interview at Juno Property Lawyers Limited
✨Know Your Stuff
Before the interview, make sure you understand Juno's mission and how they’re transforming the conveyancing process. Familiarise yourself with their services and recent achievements. This will show your genuine interest in the firm and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Client Support Analyst, communication is key. Prepare examples of how you've effectively communicated in previous roles, whether it was resolving client issues or collaborating with a team. Practising clear and concise responses will also help you shine during the interview.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with an upset client or managing multiple tasks. Think through potential scenarios beforehand and prepare your responses. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the role or the company culture. This shows that you’re engaged and serious about the position. You might ask about opportunities for growth within the firm or how the team collaborates on complex cases.
