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- Tasks: Be the first point of contact for clients, providing updates and answering queries.
- Company: Join Juno, a modern law firm revolutionising home buying and selling in the digital age.
- Benefits: Enjoy remote work flexibility and opportunities for career advancement within the firm.
- Why this job: Kickstart your legal career at a dynamic firm known for its innovative approach and excellent client ratings.
- Qualifications: No law degree required; enthusiasm and a willingness to learn are key!
- Other info: Work full-time hours from home, Monday to Friday, with potential for internal promotions.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a motivated and focused person to join our fast-growing law firm.
Juno is a law firm for the digital age. We’re on a mission to transform the experience of buying and selling a home. We make conveyancing simpler, clearer and faster.
We’re growing fast, and we’re looking for Client Support Analysts to join our enthusiastic and empathetic team.
People who’ve done this job in the past have been promoted to other roles within Juno – Paralegal, Partnerships Associate and Workflow Developer.
Apply now if you want to start a career at an exciting, dynamic, successful law firm that’s doing things differently. Email recruitment@juno.legal with a compelling cover letter and recent CV/résumé.
Juno makes conveyancing simpler, clearer and faster
- Juno is a modern law firm specialising in residential conveyancing and operating throughout England and Wales.
- We complete thousands of sale, purchase and remortgage transactions each year, and we’re trusted with panel membership by 80+ mortgage lenders.
- We’re rated as one of the best conveyancing firms in the UK by our clients (4.9/5 on Trustpilot) and estate agents and brokers frequently tell us how much they enjoy working with us.
- We’ve built our own software in-house. Clients can do all their conveyancing online, and always know what’s going on. And we’ve optimised the process to complete transactions 50% faster than the average law firm.
About the role
- You’ll be the first point of contact on either phones or emails for the day, providing updates and answering questions to ensure everyone has a great experience of Juno.
- For more complex matters you’ll be working directly with our legal teams to transfer calls internally, take messages or escalate complex emails.
- You’ll help to progress cases by chasing clients, other law firms and third parties for outstanding documents and information.
- You’ll be uploading legal documents and information to our system.
- You don’t need a law degree or experience at a law firm but it’s a bonus.
- This is predominantly a work-from-home role with normal full time working hours between 9am-6pm. Monday to Friday.
We’re looking for people who want to start a legal career at a law firm that’s doing things differently. If that’s you, please email recruitment@juno.legal with a compelling cover letter and recent CV/résumé.
Let’s have a chat
We’d love to tell you more about what’s on offer, and answer any questions you have about working at Juno.
Email Cathy with your CV to arrange a confidential intro call.
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Client Support Analyst employer: Juno Property Lawyers Limited
Contact Detail:
Juno Property Lawyers Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Analyst
✨Tip Number 1
Familiarise yourself with the conveyancing process and the specific services Juno offers. Understanding the basics of residential conveyancing will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your communication skills by preparing to discuss examples of how you've successfully handled customer queries or resolved issues in previous roles. This is crucial for a Client Support Analyst, as you'll be the first point of contact for clients.
✨Tip Number 3
Research Juno's company culture and values. Being able to articulate why you want to work for a law firm that prioritises innovation and client experience will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Juno on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and questions during the interview process.
We think you need these skills to ace Client Support Analyst
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter should reflect your motivation and enthusiasm for the role. Highlight your communication skills and any relevant experience, even if it's not in law. Make sure to express why you want to work at Juno specifically.
Tailor Your CV: Ensure your CV is up-to-date and tailored to the Client Support Analyst position. Emphasise any customer service experience, problem-solving skills, and your ability to work in a fast-paced environment.
Showcase Relevant Skills: In both your cover letter and CV, showcase skills that are relevant to the role, such as empathy, attention to detail, and the ability to handle multiple tasks. Mention any experience with technology or software that could be beneficial.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Juno Property Lawyers Limited
✨Research the Company
Before your interview, take some time to learn about Juno and its mission to transform the conveyancing process. Understanding their values and how they operate will help you align your answers with what they are looking for.
✨Show Your Communication Skills
As a Client Support Analyst, you'll be the first point of contact for clients. During the interview, demonstrate your ability to communicate clearly and empathetically. Use examples from past experiences where you've successfully handled client queries or resolved issues.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult clients or managing multiple tasks. Think of relevant examples from your past experiences that showcase your problem-solving skills and ability to work under pressure.
✨Express Your Interest in Growth
Juno values career progression, so make sure to express your enthusiasm for starting a legal career and your interest in potential growth opportunities within the firm. Mention any roles you're particularly interested in, like Paralegal or Workflow Developer, to show your ambition.
