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For Companies At a Glance
- Tasks: Be the first point of contact for clients, providing updates and answering queries.
- Company: Join Juno, a modern law firm revolutionising home buying and selling in the UK.
- Benefits: Enjoy remote work flexibility and opportunities for career advancement within the firm.
- Why this job: Kickstart your legal career in a dynamic environment that values innovation and client satisfaction.
- Qualifications: No law degree required; previous experience is a plus but not essential.
- Other info: Work full-time hours from home, Monday to Friday, with a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a motivated and focused person to join our fast-growing law firm.
Juno is a law firm for the digital age. We’re on a mission to transform the experience of buying and selling a home. We make conveyancing simpler, clearer and faster.
We’re growing fast, and we’re looking for Client Support Analysts to join our enthusiastic and empathetic team.
People who’ve done this job in the past have been promoted to other roles within Juno – Paralegal, Partnerships Associate and Workflow Developer.
Apply now if you want to start a career at an exciting, dynamic, successful law firm that’s doing things differently. Email with a compelling cover letter and recent CV/résumé.
Juno makes conveyancing simpler, clearer and faster
- Juno is a modern law firm specialising in residential conveyancing and operating throughout England and Wales.
- We complete thousands of sale, purchase and remortgage transactions each year, and we’re trusted with panel membership by 80+ mortgage lenders.
- We’re rated as one of the best conveyancing firms in the UK by our clients (4.9/5 on Trustpilot) and estate agents and brokers frequently tell us how much they enjoy working with us.
- We’ve built our own software in-house. Clients can do all their conveyancing online, and always know what’s going on. And we’ve optimised the process to complete transactions 50% faster than the average law firm.
About the role
- You’ll be the first point of contact on either phones or emails for the day, providing updates and answering questions to ensure everyone has a great experience of Juno.
- For more complex matters you’ll be working directly with our legal teams to transfer calls internally, take messages or escalate complex emails.
- You’ll help to progress cases by chasing clients, other law firms and third parties for outstanding documents and information.
- You’ll be uploading legal documents and information to our system.
- You don’t need a law degree or experience at a law firm but it’s a bonus.
- This is predominantly a work-from-home role with normal full time working hours between 9am-6pm. Monday to Friday.
We’re looking for people who want to start a legal career at a law firm that’s doing things differently. If that’s you, please email with a compelling cover letter and recent CV/résumé.
Let’s have a chat
We’d love to tell you more about what’s on offer, and answer any questions you have about working at Juno.
Email Cathy with your CV to arrange a confidential intro call.
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Client Support Analyst employer: Juno Property Lawyers Limited
Contact Detail:
Juno Property Lawyers Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Analyst
✨Tip Number 1
Familiarise yourself with the conveyancing process and the specific services Juno offers. Understanding how Juno simplifies and speeds up transactions will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to showcase your communication skills, as you'll be the first point of contact for clients. Think of examples from your past experiences where you've successfully handled customer inquiries or resolved issues, as this will highlight your suitability for the Client Support Analyst position.
✨Tip Number 3
Research Juno's company culture and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a good fit for their enthusiastic and empathetic team.
✨Tip Number 4
Network with current or former employees of Juno on platforms like LinkedIn. Engaging with them can provide you with insider insights about the role and the company, which can be invaluable during your application process.
We think you need these skills to ace Client Support Analyst
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter should reflect your enthusiasm for the role and the company. Highlight your motivation to join Juno and how your skills align with their mission of transforming the conveyancing experience.
Tailor Your CV: Make sure your CV is tailored to the Client Support Analyst position. Emphasise any relevant experience, even if it's not in law, and showcase your communication skills, attention to detail, and ability to work in a fast-paced environment.
Showcase Relevant Skills: In both your cover letter and CV, highlight skills that are particularly relevant to the role, such as customer service experience, problem-solving abilities, and proficiency in using software or technology.
Proofread Your Application: Before sending your application, carefully proofread both your cover letter and CV. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Juno Property Lawyers Limited
✨Research the Firm
Before your interview, take some time to learn about Juno and its mission to transform the conveyancing process. Understanding their values and how they operate will help you align your answers with what they are looking for in a Client Support Analyst.
✨Showcase Your Communication Skills
As the first point of contact for clients, strong communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and empathetically, both verbally and in writing, during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a frustrated client or managing multiple tasks. Think of examples from your past experiences that showcase your problem-solving abilities and customer service skills.
✨Express Your Interest in Growth
Juno values career progression, so be sure to express your enthusiasm for starting a legal career and your interest in potential growth opportunities within the firm. Mention any relevant skills or experiences that could help you advance in roles like Paralegal or Workflow Developer.
