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- Tasks: Provide technical support, manage IT assets, and ensure system security in a collaborative environment.
- Company: Join a growing insurance business known for its supportive and people-centred culture.
- Benefits: Enjoy flexible remote work, 25 days annual leave, and a qualification bonus.
- Why this job: Make a real impact in a dynamic IT team while working with cutting-edge technology.
- Qualifications: Experience in IT support, strong communication skills, and cybersecurity awareness required.
- Other info: Work remotely with occasional London meetups and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Applicants must be UK based with full working rights as sponsorship is not available.
Location: London / Remote
Working Pattern: Mostly remote with ad-hoc days in London as required (no more than once a week).
Start Date: ASAP
Sector: Insurance / Regulated Environment
Company Overview: We are delighted to be partnering with a growing insurance business that specialises in delivering tailored products to customers across the UK and Ireland. The organisation is known for its collaborative, supportive, and people-centred culture, and finding the right person and team fit is a critical part of their recruitment process. Employees enjoy a remote-first setup, open communication, a coaching-style leadership approach, and a culture that values autonomy, teamwork, and clear goals. Due to continued growth and increased IT demand, the company is expanding its technology function and creating a new Senior IT Analyst position to strengthen operational capability and support the existing IT leadership.
Role Overview: This is a key role within a small but growing IT team. As Senior IT Analyst, you will provide broad technical support across the business, working closely with internal colleagues, external users, and third-party suppliers. The role combines hands-on IT support, system administration, cybersecurity responsibilities, asset management, and coordination of technology changes across the organisation. You will be supporting a busy IT function where the team manages a wide range of responsibilities, including project delivery, support for bespoke internal systems, and collaboration with an overseas call-centre team, working parallel to colleagues in a similar role. The position is predominantly remote, with ad-hoc travel to London for team meetups and occasional additional in-person work as needed, so applicants must be UK based and able to travel easily to London when needed.
Key Responsibilities:
- Ensure security of systems and data, including running vulnerability scans and coordinating penetration testing.
- Support internal and external users of bespoke software systems and CRM tools.
- Manage and monitor support tickets, including replicating issues and producing clear bug reports.
- Liaise with third-party suppliers to request quotes and support system changes.
- Assist with user acceptance testing and documentation of systems and processes.
- Manage IT assets including equipment, licensing, subscriptions, and domains.
- Support office IT, including laptops, phones, networks, servers, and software.
- Develop and support the business phone system.
- Provide technical support to an overseas call-centre team.
- Contribute to project delivery within a lean, fast-moving environment with high IT demands.
Requirements:
- Experience in a similar technology-focused role.
- Strong track record in IT support with broad technical experience.
- Hands-on experience with Microsoft 365, Azure, SharePoint, and CRM systems.
- Cybersecurity awareness and experience managing security-related activity.
- Comfortable working independently in a remote environment, including regular video calls.
- Strong communication skills and the ability to support both technical and non-technical users.
- Experience using ticketing systems and handling customer queries.
- Must be UK-based with a suitable home working setup.
- Must have the right to work in the UK — no sponsorship available.
- Experience working in insurance or a regulated environment would be preferable.
- ITIL certification or other relevant professional qualifications.
- Experience managing third-party suppliers.
Benefits:
- 25 days annual leave, increasing with service.
- Nomad policy - work abroad for up to 4 weeks per year.
- Annual travel insurance.
- Life cover (4× salary) and income protection.
- Enhanced family leave.
- Flexible remote working with monthly team connection events.
- Regular team socials plus birthday and Christmas gifts.
- Qualification bonus for completing relevant learning.
- Family & friends discount on insurance products.
If you are a passionate and experienced IT Analyst, who would thrive in a people-first organisation and a collaborative environment, then apply now!
Senior IT Analyst in London employer: Juno People Solutions
Contact Detail:
Juno People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in insurance or IT. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for video interviews by setting up a professional backdrop and testing your tech beforehand. We want you to shine, so practice common interview questions and have examples ready that showcase your IT skills and teamwork.
✨Tip Number 3
Show off your personality! During interviews, let your passion for IT and collaboration come through. Remember, they’re looking for a team fit, so don’t be afraid to share what makes you tick.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our supportive culture.
We think you need these skills to ace Senior IT Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT Analyst role. Highlight your technical support experience, especially with Microsoft 365, Azure, and CRM systems, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our collaborative culture. Share specific examples of how you've contributed to team success in previous roles, especially in a remote setting.
Showcase Your Communication Skills: Since you'll be supporting both technical and non-technical users, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can bridge the gap between tech and users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Juno People Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft 365, Azure, and CRM systems. Be ready to discuss your hands-on experience and how you've tackled IT support challenges in the past.
✨Showcase Your Cybersecurity Savvy
Since cybersecurity is a key part of the role, be prepared to talk about your experience with vulnerability scans and penetration testing. Share specific examples of how you've managed security-related activities in previous roles.
✨Demonstrate Your Communication Skills
This role involves supporting both technical and non-technical users, so practice explaining complex concepts in simple terms. Think of examples where you've successfully communicated with different stakeholders, including third-party suppliers.
✨Emphasise Team Collaboration
Given the company's focus on teamwork and a supportive culture, highlight your experience working in collaborative environments. Share stories that showcase your ability to work independently while also contributing to team goals.
