At a Glance
- Tasks: Support and enhance Infor M3 CloudSuite, driving efficiency and process improvements.
- Company: Leading global FMCG/manufacturing organisation with a focus on innovation.
- Benefits: Highly competitive salary, training opportunities, and hybrid working model.
- Other info: Join a stable company with long-term career growth potential.
- Why this job: Make a real impact in a growing business while advancing your ERP expertise.
- Qualifications: Hands-on Infor M3 experience and strong understanding of ERP processes.
The predicted salary is between 60000 - 80000 £ per year.
Location: Essex, UK (full working rights required)
Working Pattern: Between 3–5 days on-site weekly
Start Date: ASAP
Sector: Global FMCG / manufacturing business and market leader
If you’re an Infor M3 CloudSuite expert who understands how the system really runs a business — not just how to support it — this is a role where you can genuinely make an impact within a global FMCG brand.
Company Overview
My client is a well-established FMCG/manufacturing organisation experiencing significant growth and modernisation across their IT and business systems landscape. With a strong commitment to operational excellence, innovation, and continuous improvement, they are investing in maximising their ERP and business applications to improve efficiency, insights, and business performance.
Role Overview
You’ll operate across Infor M3 CloudSuite and the wider Infor OS ecosystem (ION / Ming.le / Workspaces), supporting both day-to-day operations and continuous improvement initiatives. You will work across and take a lead in:
- End-to-End M3 Business Flows
- Procure-to-Pay (P2P) – purchasing, supplier management, invoice matching
- Warehousing & Inventory (MMS) – stock, movements, replenishment
- Finance & Costing (GL/AP/AR/CAS)
- Core M3 Modules
- MMS (Materials & Inventory Management)
- PPS (Production Planning & Scheduling)
- Finance (GL / AP / AR / Fixed Assets)
- Cost Accounting (CAS)
- Planning (MRP / MPS)
- Platform & Integration Layer
- H5 Client & M3 Workspaces (user experience & role-based optimisation)
Key Responsibilities
You’ll be responsible for supporting, enhancing, and evolving the M3 platform, acting as the bridge between business process and system capability.
- Own 1st–3rd line support across M3 and integrated applications
- Troubleshoot issues across modules and transactional flows within BE
- Perform root cause analysis and eliminate repeat issues
- Monitor system performance and proactively identify risks
- Manage integrations, suppliers, and escalations where needed
- Identify opportunities to optimise configuration, workflows, and transactional processing
- Reduce reliance on manual workarounds, spreadsheets, and shadow systems
- Improve utilisation of standard M3 functionality vs customisation
- Map “as-is” vs “to-be” processes, aligning business needs with M3 capability
- Drive automation and efficiency across core business flows
Change, Projects & Enhancements
- Lead M3 upgrades, enhancements, and implementation activity
- Own testing, release coordination, and change control
- Evaluate new tools, features, and improvements across Infor OS and M3
- Contribute to the roadmap for ERP and applications transformation
- Support users across the H5 interface and M3 Workspaces
- Deliver training, documentation, and guidance
- Act as a trusted advisor to stakeholders across manufacturing, supply chain, and finance
- Help teams understand where process changes beat system customisation
What You Will Bring to the Role
- Strong hands‑on Infor M3 CloudSuite experience (support + functional understanding)
- Experience across core modules (MMS, PPS, Finance, Sales, Planning)
- Deep understanding of end-to-end ERP process flows (O2C, P2P, MRP, Manufacturing)
- Experience working with Infor OS / ION integrations (or similar middleware)
- Solid understanding of master data, transactional integrity, and process design
- Ability to translate business problems into M3 solutions (and vice versa)
- Strong stakeholder skills — able to influence without overcomplicating
Nice to have
- Exposure to Birst / Power BI reporting
- Experience in FMCG or manufacturing environments
- Familiarity with ITIL / Agile / continuous improvement frameworks
Highly competitive salary - DOE
Opportunities for training and professional development
Hybrid - between 3 and 5 days per week in the Essex office depending on projects, meetings, etc.
Involvement in major IT transformation and modernisation initiatives
Stable, growing business with long‑term career opportunities
Apply Now
If you’re an Infor M3 professional who enjoys solving problems, improving processes, and making ERP systems actually work for the business, and you're looking for a new opportunity in the Essex area, then we’d love to hear from you.
Infor M3 ERP Support Manager in Chelmsford employer: Juno People Solutions
Join a leading global FMCG and manufacturing organisation in Essex, where your expertise as an Infor M3 ERP Support Manager will directly contribute to significant IT transformation and operational excellence. With a strong focus on employee growth, you will benefit from a hybrid working model, competitive salary, and opportunities for professional development within a stable and innovative environment that values continuous improvement and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Infor M3 ERP Support Manager in Chelmsford
✨Tap into SAP Communities
Join online forums and communities dedicated to SAP ERP systems, like ASUG or SAP Community. Getting involved can help us understand current trends, gain insights, and even make valuable connections that might lead us to our next big opportunity!
✨Focus on Industry-Specific Networking
Attend industry-specific meetups, conferences, or webinars focused on SAP and ERP systems. Meeting professionals in person or virtually can set us apart and give us a chance to showcase our passion for this sector!
✨Polish Your SAP Skills
If you haven't already, consider getting certified in SAP modules relevant to your desired role. Not only does this boost our credibility, but it also opens doors to networking opportunities with fellow SAP professionals who might know about full-time openings at Juno People Solutions.
✨Check Out Juno People Solutions Directly
Keep an eye on Juno People Solutions’s career page for openings, especially for roles that match our skill set. Applying through their website can sometimes give us a better shot at getting noticed than going through job boards.
We think you need these skills to ace Infor M3 ERP Support Manager in Chelmsford
Some tips for your application 🫡
Highlight Your SAP Experience:When applying for the Infor M3 ERP Support Manager role at Juno People Solutions, make sure your CV shines with any direct experience you have using SAP ERP systems. If you've completed any relevant projects, list them out and emphasise the outcomes you achieved – this will show us that you can hit the ground running!
Showcase Relevant Certifications:Certifications are a big deal in the SAP world. If you've earned any SAP-related qualifications, like SAP Certified Application Associate, don’t be shy about listing them prominently. They can really set you apart and prove your commitment to mastering the tools we use at Juno People Solutions.
Tailor Your Cover Letter to Us:In your cover letter, take the time to explain why you're specifically drawn to this role at Juno People Solutions. We love seeing candidates who are genuinely interested in our mission and how you can contribute to our team with your skills in SAP ERP. Make it personal – it helps us get to know you better!
Be Clear About Your Availability:Since this is a full-time position, clearly state your availability in your application. If you have any specific start dates in mind or you're flexible, let us know! It helps us get a better picture of how soon you could join our team at Juno People Solutions.
How to prepare for a job interview at Juno People Solutions
✨Brush Up on SAP Modules
Make sure you're well-versed in the specific SAP modules relevant to the role at Juno People Solutions. Study the functionalities and configurations of the modules they've listed in the job description, as you'll likely face technical questions about them.
✨Demonstrate Analytical Skills
Be ready to showcase your analytical skills during the interview. You might be asked to solve a scenario involving data analysis or reporting, so think about past experiences where you’ve extracted valuable insights from SAP data.
✨Know Your Integration Points
Since SAP ERP often interacts with various other systems, brush up on how these integrations work. Be prepared to discuss your experience with middleware tools or connecting different modules—this knowledge can set you apart from other candidates.
✨Show Enthusiasm for Continuous Learning
In a full-time role, you'll be expected to keep your skills sharp as SAP continually evolves. Express your eagerness for ongoing training and projects where you've taken the initiative to further your understanding of new SAP technologies.
