Deputy General Manager in London

Incipio Group are seeking an outstanding Deputy General Manager with a love for diverse dining experiences in stunning surroundings. Juno is a contemporary Italian restaurant and bar launching at Olympia, a space that blends the ease of neighbourhood dining with the energy of a West London destination. Rooted in simple, produce-led cooking, Juno's hospitality will be warm, generous and effortlessly stylish. It's a restaurant designed to feel both familiar and fresh, with a menu built around seasonal plates, handmade pasta, and a confident drinks programme anchored by spritzes, negronis, and a considered Italian wine list. Juno will attract a broad audience, including local West Londoners, early evening pre-theatre diners and weekend groups looking for a place that feels fun but refined; a balance of accessibility and aspiration.

As Deputy General Manager, you'll be key to the running and success of Juno. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team.

We Expect You To:

• Have experience in high volume restaurants, understanding how to manage a dining room from table turns to elevated guest experience.
• Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion.
• Lead joyous, guest focused, shifts – managing everything from atmosphere to standards.
• Empower your team to develop through the career pathway, giving clear and example lead feedback.
• Obsess over service standards – delivering nothing short of excellence.
• Coach, mentor, and inspire – with a big heart and a focus on people development.
• Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.
• Ensure safety – of your guests, your team, and your venue at all times.
• Maintain compliance – actively promote completion of online training, daily/ weekly checks and best practices.
• Adapt and evolve – embrace challenges and thrive in a changing environment.
• Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up.
• Be an effective leader who is approachable, honest and supportive in driving the business forward.

Who You'll Be:

• A proven leader with experience in high volume restaurants.
• Energy, passion, and resilience – you lead by example and thrive under pressure.
• A structured mindset – setting clear expectations and empowering your team.
• Obsessed with communication – constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the companies success.
• Engaged in wider Incipio culture, living and breathing our values.
• Curiosity and courage – always questioning, improving, and innovating.
• Knowledge of Italian culture, dining and wine.

Benefits & Best Bits:

• Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards.
• Bonus potential based on your KPI performance.
• Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio.
• Hugely exciting career development, with opportunities to grow and expand in this role as the business grows.
• Bonus capacity paid annually.
• Company awards and events.
• Sickness & Compassionate Pay.
• Incentive trips (Think Wine trips to Portugal and Ski Trips to France).
• Enhanced Maternity, Paternity and Adoption leave.
• Incipio FC + Seasonal Socials.
• 50% discount for food and drink in all our venues.
• Length in service; earn additional holiday after 2 years continuous service.

Incipio & Inclusivity: We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!