At a Glance
- Tasks: Inspire and mentor students in customer service through engaging classroom training.
- Company: Join Juniper Training, dedicated to equipping young people for successful careers.
- Benefits: Enjoy 25 days holiday, early finishes, and perks like a Cycle to Work Scheme.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Make a real impact by shaping future professionals in a supportive, inclusive environment.
- Qualifications: Teaching qualification or willingness to obtain, plus experience in customer service.
The predicted salary is between 28800 - 43200 € per year.
Customer Service Tutor – Inspire. Mentor. Transform.
Are you passionate about delivering exceptional customer experiences? Do you want to inspire the next generation of professionals to shine in the world of customer service? If so, Juniper Training wants YOU to join our team as a Customer Service Tutor!
We believe learning should be engaging, practical, and career-focused—and that’s exactly what we offer. Our mission? To equip young people with the skills, knowledge, and confidence they need to succeed in their careers.
What You’ll Be Doing
Deliver Classroom Training that Inspires – Plan and deliver interactive, engaging sessions in customer service that prepare learners for the real world.
Assess & Feedback – Mark learner work, provide constructive feedback, and set SMART goals to help them progress.
Bring Real-World Experience to the Classroom – Use your own industry expertise to create practical, relatable learning opportunities.
Support & Mentor – Be a role model, helping learners build confidence and overcome barriers to success.
Keep Records Up to Date – Maintain accurate learner progress, attendance, and assessments.
Work as a Team – Collaborate with colleagues, employers, and stakeholders to give learners the best possible experience.
Keep Growing – Take part in continuous professional development to keep your teaching and industry knowledge fresh.
What You Need to Bring to the Table
A recognised teaching qualification (PTLLS or equivalent) – or willingness to work towards one
Previous experience working in a senior customer service role
A passion for helping people succeed
Strong communication & interpersonal skills (because engagement is key!)
Confidence with IT (for record-keeping & lesson planning)
Bonus points if you’ve delivered training before (but it’s not essential—we’ll support you on your journey!).
Perks & Benefits – Because You Deserve It!
25 days holiday, increasing to 30 with service
Buy & sell annual leave
️ Earn an extra week of leave just by exercising!
Paid mileage (35p per mile, above normal work mileage)
Employee Assistance Program (EAP)
Long service & special recognition awards
️ Juniper Lottery & Dragons’ Den competitions
PRIDE monthly celebrations
Early Finish Fridays (2:30pm!)
Christmas Savings Club
Eyecare reimbursement
Cycle to Work Scheme
Electric Car Scheme (after 5 years’ service)
️ Critical Illness Cover (after 5 years’ service)
Corporate events throughout the year!
Diversity & Inclusion Matters
At Juniper, we believe that language should never be a barrier to opportunity. We are committed to creating an inclusive learning environment where everyone feels valued, respected, and supported.
As an equal opportunity employer, we welcome applications from all backgrounds and provide a work environment free from discrimination. We actively encourage candidates from underrepresented groups to apply.
At Juniper, we are committed to safer recruitment practices to ensure the safety and well-being of our students and staff. We carefully scrutinize all applications, thoroughly checking employment history and references to identify any gaps or inconsistencies. Where appropriate, we conduct enhanced Disclosure and Barring Service (DBS) checks to ensure candidates meet our high standards of integrity and suitability for the role. Our approach reflects our dedication to creating a safe, supportive, and secure environment for everyone within our organisation.
If you require any accommodations during the application process, please let us know, and we will do our best to provide assistance. Join us in building a workplace that champions diversity, equity, and inclusion for all.
#J-18808-LjbffrCustomer Service Tutor - Leicester employer: Juniper Training
At Juniper Training, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in Leicester. Our commitment to employee growth is evident through continuous professional development opportunities, while our generous benefits package—including 25 days holiday, early finish Fridays, and wellness initiatives—ensures a rewarding work-life balance. Join us in inspiring the next generation of customer service professionals and be part of a team that values your contributions and celebrates diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Tutor - Leicester
✨Tip Number 1
Familiarise yourself with the latest trends in customer service. Understanding what makes a great customer experience will help you connect with the role and demonstrate your passion during interviews.
✨Tip Number 2
Prepare to discuss your previous experiences in customer service roles. Think of specific examples where you made a positive impact, as this will showcase your ability to inspire and mentor others.
✨Tip Number 3
Engage with current customer service training materials or courses. This will not only enhance your knowledge but also show your commitment to continuous professional development, which is highly valued by employers.
✨Tip Number 4
Network with professionals in the education and customer service sectors. Attend relevant workshops or seminars to build connections that could provide insights or even referrals for the position at Juniper Training.
We think you need these skills to ace Customer Service Tutor - Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any teaching qualifications you possess. Emphasise your passion for mentoring and supporting learners, as this aligns with the role's requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position. Discuss how your previous experiences have prepared you to inspire and mentor students in customer service, and mention any specific teaching methods you plan to use.
Highlight Relevant Skills:In your application, focus on key skills such as communication, interpersonal abilities, and IT proficiency. Provide examples of how you've used these skills in past roles to enhance learner engagement and success.
Showcase Continuous Development:Mention any ongoing professional development or training you are pursuing. This demonstrates your commitment to staying current in the field and your willingness to grow as an educator, which is highly valued by Juniper Training.
How to prepare for a job interview at Juniper Training
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles that highlight your commitment to customer service and how you’ve inspired others in this field.
✨Demonstrate Your Teaching Skills
Prepare to discuss your teaching philosophy and any previous experience you have in training or mentoring. If you haven’t delivered training before, think about how you would approach creating engaging sessions and be ready to share your ideas.
✨Highlight Your Real-World Experience
Use your industry expertise to illustrate how you can bring practical, relatable learning opportunities to the classroom. Be prepared to discuss how your background can help students connect theory with real-world applications.
✨Emphasise Team Collaboration
Since working as a team is crucial for this role, be ready to talk about your experiences collaborating with colleagues and stakeholders. Share examples of how you’ve worked together to enhance the learning experience for students.
