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- Tasks: Support educators and enhance student outcomes through customer success initiatives.
- Company: Join Juniper Education, a leader in educational technology and support.
- Benefits: Enjoy competitive pay, generous leave, and professional development opportunities.
- Why this job: Make a real impact on education while building strong relationships with schools.
- Qualifications: Experience in customer success or education, with excellent communication skills.
- Other info: Be part of a passionate team dedicated to empowering educators and students.
The predicted salary is between 35000 - 45000 £ per year.
Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape future generations. We address a spectrum of needs in education and technology, ensuring excellence and impact for students and educators. Our mission statement says it all: We look after you, so that you can look after our children.
Core values
- Empowerment: Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all.
- Purpose: Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs.
- Passion: Because we love what you do, you’re at the heart of everything we do.
- Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education.
- Collaboration: The cornerstone of our success, enabling us to harness diverse perspectives and strengths to achieve more together. Every voice counts!
Role
We are looking for a proactive and customer-focused Customer Success Manager to act as the key link between Juniper and our customers. In this role, you will ensure each customer gains maximum value from our services, helping to optimise pupil learning outcomes while supporting the growth of our business. You will work closely with customers, alongside our sales, onboarding, support, and marketing teams, to deliver a seamless customer experience, build strong relationships, and unlock new opportunities within your accounts. Your success will be measured through high levels of customer retention and your ability to identify and grow revenue opportunities.
Key Responsibilities
- Help customers realise value from our professional services and support improved pupil outcomes.
- Identify and generate new revenue opportunities within existing accounts.
- Work with a range of stakeholders across education settings to embed Juniper’s services and innovations.
- Drive successful renewals while identifying opportunities for account growth.
- Collaborate with sales and onboarding teams to ensure a smooth transition into post-sales support.
- Partner with the support team to deliver a seamless, high-quality customer experience.
- Work closely with marketing to ensure communications remain school-centric.
- Build trusted advisor relationships with key customer stakeholders.
- Use the Juniper Success Framework and your knowledge of education to guide effective implementation and usage.
- Identify at-risk customers and take proactive steps to improve engagement and retention.
About You
- Excellent verbal and written communication skills.
- Minimum of one year relevant experience in customer success, account management, sales, project management, or education.
- Ability to quickly gain deep knowledge of Juniper’s solutions, capabilities, and best practices.
- Strong understanding of customer requirements, goals, and current use of software.
- Ability to manage complex customer projects involving multiple stakeholders and systems.
- Strong organisational skills with the ability to prioritise, multi-task, and perform under pressure.
Interview process
1st stage Interview. We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at recruitment@junipereducation.org.
Juniper Education Benefits
- Day 1 right to company sick pay.
- Enhanced annual leave entitlement.
- Opportunity to purchase additional leave.
- Entitlement to carry over leave to next entitlement year.
- Day 1 access to 24/7 GP & prescription services.
- Day 1 access to rewards platform.
- Cycle to work scheme.
- Enhanced maternity & adoption pay.
- Day 1 access to employee assistance platform.
- Funded development/Qualification opportunities.
- Voluntary health care cash plan.
- Voluntary private medical insurance.
- Plus more!
Please note: We are unable to provide visa sponsorship at this time. Applications to be submitted by midnight 7th April 2026.
Trusted by over 14,000 schools and over 70% of MATs, Juniper’s technology and expertise deliver joined-up solutions for classrooms, the back office, staff development and engaging with parents. At Juniper Education, we believe that the heart of a great workplace is its people. We are committed to investing in our team, creating an inclusive culture, and embracing our company values: collaboration, empowerment, innovation, passion, and purpose. Our team of over 400 people nationwide, mostly experienced education experts and former teachers, is passionate about making schools and MATs a better place to work and learn. We aim to ease heavy workloads and stress, improve operations, and help pupils achieve more. Our mission is clear: to look after you so that you can look after our children, with the goal of making a real and positive impact on education.
Customer Success Manager in Chelmsford employer: Juniper Education
Contact Detail:
Juniper Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Juniper Education on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Juniper's mission and values. Think about how your experience aligns with their goals of empowerment and innovation. Show them you're not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey ideas clearly and build relationships. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive—just what they’re looking for!
We think you need these skills to ace Customer Success Manager in Chelmsford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for education and customer success shine through. We want to see how much you care about making a positive impact on students and educators alike!
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and values mentioned in the job description. Highlight your relevant experience and how it aligns with our mission at Juniper Education.
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language to convey your ideas, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Juniper Education
✨Know Your Stuff
Before the interview, dive deep into Juniper Education's mission and values. Understand how they empower educators and enhance learning experiences. This knowledge will help you connect your skills and experiences to their goals, showing that you're not just a fit for the role but also passionate about their mission.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences where you've successfully managed customer relationships or driven engagement. Highlight how you identified opportunities for growth and improved customer satisfaction. This will demonstrate your proactive approach and ability to deliver value, which is crucial for a Customer Success Manager.
✨Emphasise Collaboration
Since collaboration is key at Juniper, be ready to discuss how you've worked with diverse teams in the past. Share stories that illustrate your ability to build strong relationships with stakeholders and how you’ve contributed to team success. This will show that you can thrive in a collaborative environment.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their current challenges in customer success or how they measure customer retention. This not only shows your interest but also gives you valuable insights into how you can contribute to their success.