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- Tasks: Build relationships and enhance customer engagement in the education sector.
- Company: Leading education support organisation based in Peterborough.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact on educators and students while developing your career.
- Qualifications: Strong communication skills and experience with CRM platforms preferred.
- Other info: Join a passionate team dedicated to improving education outcomes.
The predicted salary is between 36000 - 60000 £ per year.
A leading education support organization in Peterborough is seeking a Customer Success Manager to enhance customer retention and engagement. The role involves building relationships, addressing customer concerns, and presenting solutions to prevent churn.
Ideal candidates will demonstrate strong communication skills and an analytical mindset, with experience in CRM platforms being advantageous. Join the team to make a lasting impact on educators and students alike.
Education Tech Customer Success Manager: Retention & Impact in Peterborough employer: Juniper Education Group
Contact Detail:
Juniper Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Education Tech Customer Success Manager: Retention & Impact in Peterborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the education tech space. They can give you insider info on the company culture and maybe even put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success and retention. We recommend using the STAR method to structure your answers – it’ll help you showcase your analytical mindset and communication skills.
✨Tip Number 3
Showcase your passion for education! When you get the chance, share why you care about making an impact in the education sector. It’s all about building relationships, so let your enthusiasm shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Education Tech Customer Success Manager: Retention & Impact in Peterborough
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for education shine through. We want to see how much you care about making a difference in the lives of educators and students. Share any relevant experiences that highlight your commitment to this field!
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your communication skills and any experience with CRM platforms. We love seeing how your unique background aligns with our mission at StudySmarter!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can effectively communicate with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Juniper Education Group
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics related to customer retention and engagement. Be ready to discuss how you’ve used data to drive decisions in previous roles, as this will show your analytical mindset and ability to make a lasting impact.
✨Build Rapport with Interviewers
Since the role involves building relationships, practice establishing rapport during your interview. Use active listening, ask thoughtful questions, and relate your experiences to demonstrate your strong communication skills.
✨Showcase Your CRM Experience
If you have experience with CRM platforms, be sure to highlight it. Prepare specific examples of how you’ve leveraged these tools to enhance customer engagement or resolve issues, as this will align well with the job requirements.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past situations where you successfully addressed customer concerns or prevented churn, and be ready to share these stories to illustrate your approach.
