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- Tasks: Engage with customers to enhance their experience and reduce churn.
- Company: Join Juniper Education, empowering educators and shaping future generations.
- Benefits: Remote work, competitive salary, and a supportive team culture.
- Why this job: Make a real impact in education while building meaningful relationships.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Exciting growth opportunities in a dynamic and innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape future generations. We are more than just a support system; we are the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in education.
In the education and tech industry, your work directly influences the lives of students and educators. Whether you are developing cutting-edge educational technology, supporting school leadership teams directly or designing solutions to enhance the learning experience, you could make a lasting and positive impact on the future.
Our mission statement says it all: We look after you, so that you can look after our children. Dedicated to our core values, we are committed to:
- Empowerment: Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all.
- Purpose: Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs.
- Passion: Because we love what you do, you are at the heart of everything we do.
- Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education.
- Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths, ensuring that together, we achieve more than we could ever do alone. Every voice counts!
As we continue to expand our offering and welcome new customers, this is a great time to move into Success and play a key role in supporting retention, adoption, and long-term engagement. If you are passionate about building relationships, solving problems, and showcasing value, we would love to hear from you.
The Customer Success Manager is responsible for engaging with our Service customers, who may show signs of cancelling their subscription or becoming disengaged. You will have meaningful, empathetic conversations to uncover concerns, highlight new product improvements, and present tailored solutions to help retain customers and reduce churn. You will collaborate closely with colleagues across Sales and Support to resolve issues and deliver an outstanding customer experience.
Key Responsibilities:
- Proactively contact customers who have requested cancellation or shown signs of disengagement.
- Hold empathetic, solution-focused conversations to understand dissatisfaction and address concerns.
- Present retention strategies and highlight platform value, including new features, product enhancements, and win-back offers.
- Educate customers on resources, training, and updates such as reports, improved navigation, and new functionality.
- Collaborate cross-functionally to solve customer pain points and ensure a seamless experience.
- Document customer feedback and share actionable insights to inform product and service improvements.
- Track and report on key metrics, including churn rate, win-back success, and customer sentiment.
- Help deliver a customer experience that builds trust, loyalty, and long-term success.
What We’re Looking For:
- Excellent communication and active listening skills — you build rapport quickly and confidently.
- Proven ability to turn around at-risk accounts and handle sensitive conversations with empathy.
- Comfortable presenting value propositions and commercial offers tailored to customer needs.
- Analytical mindset – you are curious about the why behind churn and how to prevent it.
- Target-driven, resilient, and motivated by achieving meaningful customer outcomes.
- Familiarity with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, HubSpot) is a plus.
This is an exciting time to move into Customer Success as we continue to grow and evolve our platform and bring even more value to our customers. You will be at the heart of ensuring that users get the most from our products — and that they stay with us long-term.
We look after you, so that you can look after our children.
Customer Success Manager Customer Success · UK, Remote, Peterborough · employer: Juniper Education Group
Contact Detail:
Juniper Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager Customer Success · UK, Remote, Peterborough ·
✨Tip Number 1
Network like a pro! Reach out to people in the education and tech industry on LinkedIn or at local events. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Juniper Education, understand their mission, and think about how your skills can help them empower educators. Tailor your answers to show you’re the perfect fit for their culture.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve turned around at-risk accounts or handled sensitive conversations. This will demonstrate your ability to engage with customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our mission to support educators.
We think you need these skills to ace Customer Success Manager Customer Success · UK, Remote, Peterborough ·
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for education and customer success shine through. We want to see how much you care about making a positive impact on students and educators.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Customer Success Manager role. Highlight your ability to build relationships and solve problems, as these are key to our mission.
Be Empathetic: In your written application, demonstrate your understanding of empathy in customer interactions. Share examples of how you've handled sensitive conversations or turned around at-risk accounts in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Customer Success!
How to prepare for a job interview at Juniper Education Group
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand key metrics like churn rate and how to improve customer engagement. This will show that you’re not just familiar with the role but also passionate about making a difference.
✨Empathy is Key
Since the role involves having meaningful conversations with customers, practice demonstrating empathy in your responses. Think of examples where you've turned around at-risk accounts or handled sensitive conversations. This will highlight your ability to connect with customers on a personal level.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your analytical mindset and resilience.
✨Familiarise Yourself with Their Tools
If you have experience with CRM and Customer Success platforms like Salesforce or HubSpot, be ready to talk about it. If not, do a bit of research on these tools. Showing that you’re proactive about learning can set you apart from other candidates.