At a Glance
- Tasks: Own and optimise CRM, drive data quality, and enhance account insights for growth.
- Company: Dynamic tech company revolutionising investment research with LLM-powered tools.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Other info: Join a fast-growing team with a focus on innovation and impact.
- Why this job: Be a key player in driving operational clarity and scaling our success.
- Qualifications: 3-6 years in RevOps/Sales Ops, strong CRM ownership, and data-driven mindset.
The predicted salary is between 60000 - 80000 £ per year.
About Junior
We're building cutting-edge LLM‑powered tools that supercharge investment research for the world's most demanding deal teams. Our clients include several of the top 10 global private equity firms, Big 4 professional services firms, and leading consulting practices, organisations responsible for deploying billions of dollars annually. We're a profitable, bootstrapped company with a growing team of ~28 people based in London and New York. We 10x’d our revenue in 2025 and are on track to grow 2‑3x again this year. Junior saves clients an average of 10 hours per diligence per week, and we’re already trusted by many of the world's largest PE firms to power their deal workflows.
The Role
We’ve built a strong commercial engine across our customer base. Now we need someone to make it predictable, scalable, and data‑driven. This is a systems and execution role, not a reporting role. You’ll own how we manage customer accounts operationally, from CRM quality to account insight to pipeline reporting. If something is unclear, inconsistent, or not trusted, it’s yours to fix. You’ll work closely with Sales, Customer Success, and leadership, turning messy reality into something we can run the business on.
What You’ll Do
- CRM Owner
- Own the CRM (core)
- Make the CRM a reliable, usable source of truth across all customer accounts
- Define how accounts, contacts, opportunities, and activities should be structured
- Drive data quality: completeness, consistency, and accuracy
- Set and enforce standards (fields, naming, required inputs, workflows)
- Identify gaps in how data is captured and fix them
- Account insight
- Build account‑level insight (penetration + usage)
- Define what is 'good' for account penetration (coverage, usage, expansion potential)
- Track product usage, engagement, and account depth in an actionable way
- Surface clear signals: where to expand, where we’re underpenetrated, where we’re at risk
- Work with account teams to turn data into actions
- Pipeline and deal discipline
- Run pipeline and deal discipline
- Define and maintain a clear, usable pipeline structure
- Ensure deals are consistently tracked with real next steps and accurate stages
- Support pipeline reviews and deal inspection with leadership
- Improve forecastability by tightening process and data quality
- Reporting and metrics
- Build reporting that drives decisions
- Own weekly, monthly, and quarterly reporting across accounts and revenue
- Build dashboards that are simple, trusted, and actually used
- Go beyond reporting: highlight what matters and what to do about it
- Continuously refine reporting based on leadership needs
- If a report doesn’t change a decision, it shouldn’t exist.
- Champion and stakeholder engagement
- Track champion and stakeholder engagement
- Define how we track champions and key stakeholders within accounts
- Build visibility into relationship strength and coverage
- Identify gaps (single‑threaded accounts, weak engagement, etc.)
- Help teams systematically improve account relationships
- We should know where we’re strong and where we’re exposed.
About You
- 3–6 years in RevOps / Sales Ops / Customer Ops in a B2B environment
- Have owned a CRM and care deeply about data quality
- You’re hands‑on: you build dashboards, fix workflows, and improve systems yourself
- You’re comfortable defining structure where none exists
- You think in systems, not one‑off fixes
- You can translate messy commercial reality into clear process and data
- You work well with sales teams and can push for discipline without slowing them down
What Success Looks Like
- CRM is accurate, complete, and trusted by the business
- Teams use data to drive account growth and prioritisation
- Pipeline is clean, consistent, and forecastable
- Leadership has clear, actionable visibility into performance
- We understand our customer accounts deeply (usage, penetration, relationships)
Why this role matters
We’re at the point where growth depends on operational clarity, not just effort. This role is how we get there.
Revenue Operations Manager (Customer Accounts) in London employer: Junior
At Junior, we pride ourselves on being an innovative employer that fosters a collaborative and dynamic work culture in the heart of London. Our team enjoys a range of benefits including flexible working arrangements, opportunities for professional development, and the chance to work with cutting-edge technology that is transforming investment research. As we continue to grow rapidly, employees are empowered to take ownership of their roles, driving meaningful impact while enjoying a supportive environment that values data-driven decision-making and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Operations Manager (Customer Accounts) in London
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Junior!
✨Engage with Online BI Communities
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We think you need these skills to ace Revenue Operations Manager (Customer Accounts) in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Junior, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Junior
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Junior’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
