At a Glance
- Tasks: Lead AI deployments and build strong customer relationships in a fast-paced environment.
- Company: Join a rapidly growing AI company transforming investment research for top firms.
- Benefits: Enjoy private health insurance, daily meals, and exciting team offsites.
- Other info: Be part of a close-knit team driving innovation in financial services.
- Why this job: Make a real impact in the AI space while shaping customer success strategies.
- Qualifications: 2+ years in consulting or customer success, with a passion for AI.
The predicted salary is between 60000 - 80000 £ per year.
About Junior
We’re building cutting-edge LLM-powered workflow tools to supercharge investment research for private market investors. Our clients include most of the global top 10 private equity and consulting firms - Junior already powers hundreds of billions of dollars invested annually. We’re a profitable, bootstrapped company with a growing team of 30+ based in London, NYC and Sydney. We 10x’d our revenue in 2025.
Role Description
Customer success is critical to our business. We will only ever hire people who have done the job. You should deeply empathise with the pressures faced by consultants and investors doing DD work, and how Junior can support them to deliver faster and with greater impact. We’re looking for candidates who can ‘walk the walk and talk the talk’. We are serving the largest logos in the industry and we need your help to drive adoption, satisfaction and retention with our users. You will manage global deployments of 1000s of users. You will act as the Voice of the Customer, interfacing between our users and product team to make sure we are laser-focussed on eliminating the worst parts of our customers’ work.
As an early member of our Customer Success team, you'll have the unique opportunity to:
- Own, build and nurture strong relationships with customers, including senior stakeholders at large cap funds and consultancies, acting as their primary point of contact and trusted partner through the onboarding, usage and feedback journey.
- Plan and execute large scale AI deployments of 1,000s of users.
- Act as the voice of the customer and see their needs rapidly transformed into new product features; guide the product team as to what they should be building to satisfy customer demands.
- Co-design training with our customers and deliver it.
- Leverage data to effectively drive customer usage, satisfaction and retention.
- Rapidly progress into a managerial role for an expanding customer success team.
- Shape the structure and processes of the customer success team, and more broadly our company culture.
About You
We're looking for an experienced customer success lead who:
- Has 2+ years consulting - ideally CDD (no industry skew needed) OR 2+ years in PE OR 3+ years of customer success / product / data analytics experience in a startup / scale-up.
- Should have an active interest in AI and thoughtful opinions on how it will impact our industry.
- Is highly responsive and has excellent communication and presentation skills and a desire to own client relationships.
- Has a strong ability to prioritise and execute, driven by customer needs and business impact, and is quick on their feet when it comes to solving customer issues.
- Has an exceptional work ethic, with a rigorous focus on high-quality client outcomes and operational excellence.
- Is a collaborative team player with strong and clear opinions they are unafraid to share to make things better.
- Will take a rigorous approach to customer analysis, reporting and data-driven decision making, and can write basic database queries (e.g., SQL).
- Has advanced prompting capability with ChatGPT and/or other LLM tools within professional workflows.
- Is native / highly fluent in English.
Why Junior?
Private health insurance and a Third Space membership. Lunch provided every day at our London HQ, plus dinner when working late. Multiple all-expenses-paid team offsites each year - recent trips include Crete and Cancun. Join a close-knit, ambitious team building one of the fastest-growing AI companies in financial services.
AI Deployment Lead - London employer: Junior
Junior is an exceptional employer that fosters a dynamic work culture in Greater London, where innovation meets collaboration. Employees benefit from comprehensive perks such as visa sponsorship, equity options, and private health insurance, alongside unique opportunities for professional growth through hands-on experience in AI-driven operations. The company prioritises employee well-being with all-expense paid offsites, making it an attractive place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land AI Deployment Lead - London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Junior. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Junior before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace AI Deployment Lead - London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Junior:Your cover letter is your chance to shine! Tell us why you want to work at Junior specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Junior!
How to prepare for a job interview at Junior
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
