General Area Manager, Childcare industry - Oxfordshire in England

We are recruiting for a General Manager to oversee approximately 10 sites across the Oxfordshire area. This is a multi-site leadership role, requiring proven experience in managing across multiple locations. You will lead and inspire a team of Club Managers, ensuring high standards across all sites.

Salary: £33,000K

This adventure focuses on building brighter futures together. As a core team member, you'll craft meaningful experiences for our team and the children we care for, ensuring enjoyable, engaging activities in a secure and inclusive setting.

As a General Manager, you will have a home base at one of our Centres of Excellence (CoE), set high standards for excellence, and deliver top-quality experiences through careful planning. You will empower your team to be their best selves, reflecting our values.

Each CoE welcomes new adventurers, providing immersive training experiences, upskilling through coaching and mentoring, and driving a culture of excellence. You'll embody entrepreneurial skills to meet KPIs, build relationships with schools, parents, and team members, boost profit, and maintain unwavering quality. Whether it’s school wrap-around care or a leisure centre camp, you’ll lead diverse activities based on our ‘Whole of Child’ programming philosophy.

As you grow, you’ll pick up more schools and leisure centres, expanding your portfolio within a cluster of high-performing programs and engaged teams.

Manage Club Managers to drive club commercial performance by optimising costs, maximising revenue, and managing delivery hours to exceed budget expectations across your cluster. Coordinate local funding opportunities, partnering with your HEW and the Community Partnerships team. Collaborate with support functions (People, Marketing, Finance, Safeguarding, Customer Experience) to ensure all processes, guidelines, and SOPs are followed across your cluster. Deliver club results, feedback, and solutions to the Head of Education & Wellbeing. Work with the Head of Education & Wellbeing to ensure your CoE and cluster achieve short- and long-term business objectives. Ensure all clubs and teams within your cluster meet our JAG promise to partners and uphold contracts.

Own the Adventure Program & Holiday HQ delivery within your cluster, ensuring world-class product and programming that places the child at the heart of our business. Empower teams to deliver experience-led programs that enrich and develop children. Coordinate the training calendar to ensure forward-thinking, sector-changing delivery. Deliver our JAG brand standards through programming and child engagement.

Provide exceptional leadership of Club Managers, promoting culture, values, and behaviours to continuously improve People, School, and Child Happiness. Work closely with Club Managers to ensure each member receives a world-class welcome to JAG UK and equal opportunity for ongoing training. Own employee engagement, feedback, retention, and performance to create extraordinary experiences for all schools. Foster an environment where members enjoy work and contribute to business success. Lead by example and show what greatness looks like.

Drive a safety-focused culture as the safeguarding ambassador, continuously demonstrating, monitoring, and reporting best practices. Serve as first point of contact for any safeguarding issues within your cluster. Ensure General Managers comply with Ofsted requirements.

Collaborate with HEW to grow new business through referrals and networking. Develop trusting relationships with headteachers, business managers, and governors to promote JAG brand and expand footprint. Upsell and promote additional service offerings within your cluster to enhance product offerings.

Identify local community engagement to build trust and confidence. Coordinate with key stakeholders (Local Authorities, Schools, Heads, Business Development managers, Governors) to maintain strong relationships.

• Natural leader with a people-first approach.
• Commercially savvy with keen insight into costs and revenue.
• Proactive with a can-do attitude.
• Track record of engaging high-performing teams.
• Creative thinker, always seeking better ways.
• Calm under pressure in high-speed environments.
• Playful spirit; big-kid at heart.
• Driven, perceptive, and inquisitive.
• Problem-solver who remains calm and manages time efficiently.
• People-focused, warm, honest, and genuine.
• Creates unexpected experiences that wow others.
• Clear communicator at all levels, authentic and trustworthy.

• Club & cluster profit and revenue enhancement.
• Staff retention and engagement.
• Comprehensive planning and cost control.
• High attendance and customer lifetime value.

• Considerate – care for others and the world around us.
• Passionate – love what you do and inspire others.
• Trustworthy – role models of responsibility.
• Legacy – create brighter futures for all.

• The chance to build brighter futures for children.
• 24/7 Employee Assist programs through Health Assured.
• Discounted wrap-around school care and holiday club for those with little ones.
• Workplace pension scheme.
• A place to let your personality shine.
• Rewards for referrals.
• Special deals with retail and service partners.
• Paid training and continuous personal and professional development.
• A structured 4-week induction to set you up for success.

Fun. It's what big kids do. We like to stay 100% human rather than corporate.