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- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, flexible hours, and a range of employee perks.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be the friendly face that enhances customer experiences and drives team success.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27500 - 27500 £ per year.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
Benefits include:
- Competitive salary including pay increase after
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Customer Service Team Leader employer: Junglee Games, Inc.
Contact Detail:
Junglee Games, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a warm atmosphere, prepare some examples of how you've gone above and beyond for customers in the past. We want to hear your stories!
✨Tip Number 3
Be ready to adapt! In retail, things can change quickly. Think of times when you've had to think on your feet and how you handled those situations. Show us that you can keep your cool and stay customer-focused!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating a welcoming atmosphere and engaging with customers. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who can exceed customer expectations, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Junglee Games, Inc.
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's core values: 'Customer First, Always', 'Change The Game', 'Win Together', and 'Free To Be Me'. Reflect on how these values resonate with your own experiences and be ready to share examples of how you embody them in your work.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare specific examples from your past roles where you exceeded customer expectations or resolved conflicts effectively. This will demonstrate your capability to create a friendly atmosphere and build effective relationships.
✨Be Tech-Savvy
Since the role involves promoting online and retail products, brush up on your knowledge of technology related to betting services. Be prepared to discuss how you can leverage technology to enhance customer experience and streamline operations in the shop.
✨Prepare for Situational Questions
Expect questions that assess your adaptability and problem-solving skills. Think of scenarios where you had to adapt to unexpected situations while maintaining a customer-focused approach. Practising these responses will help you feel more confident during the interview.