Account Leadership & Client Relationships
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Lead day-to-day client relationships across multiple accounts, acting as a strategic advisor and delivery lead.
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Build confidence with clients through calm communication, deep understanding of their brand, and consistent value.
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Proactively manage up, down, and sideways — ensuring projects run to time, budget, and brief.
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Develop smart workflows and ways of working that bring together strategy, creative, production, and media.
Social-First Strategy & Creative Thinking
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Collaborate with strategists and creatives to challenge briefs and shape ideas rooted in platform-native thinking.
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Ensure the social work we deliver is as culturally relevant as it is commercially effective.
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Interrogate insights and performance data to drive better work, inform creative iterations, and contribute to broader strategic planning.
Project & Campaign Delivery
- Confidently lead integrated campaigns from kick-off to reporting — across content production, influencer activations, community engagement, and paid distribution.
- Manage asset delivery across formats and platforms (Instagram, TikTok, YouTube, Facebook, LinkedIn etc.), ensuring output is not just polished but platform-smart.
- Own campaign documentation: status trackers, content calendars, budgets, scopes of work and wrap reports.
Team & Resource Management
- Champion collaboration between internal departments – strategy, creative, production, influencer, paid – acting as the glue that holds integrated delivery together.
- Confidently liaise with our creative studio and external partners to secure time, brief effectively, and manage feedback loops.
Commercial Acumen
- Handle budget planning, supplier negotiations, and cost estimates with confidence.
- Contribute to fee proposal development, SOWs, and spotting organic growth
- Work closely with Account Directors to manage profitability and deliver account growth.
