Head of Client Services in City of London

About Jungle Creations

We are Jungle Creations, an award-winning social media agency and publisher. Since our creation in 2014, we have built a community of over 147 million followers on and beyond social. In 2019 we launched The Wild, our publisher-powered social agency, that helps brands unlock social through data and insights, so they can build communities and break into culture.

The Wild is a publisher-powered social and influencer agency born out of Jungle Creations. We saw an opportunity to unlock data & insight from Jungle’s 140M+ global audiences and bring a decade of our social publisher expertise to brands. With a roster of international clients including Red Bull, PepsiCo and Disney, we drive brands to unlock social, build community, and break into culture - on and beyond social.

What are we looking for?

We are looking for a Head of Client Services to join and lead our Client Services team. The Client Services team at The Wild is the driving force behind the success of our accounts. We excel at understanding our client’s needs and delivering tailored solutions to meet their goals. Our approach combines deep sector knowledge, strategic and creative insight, and outstanding project management to bring ideas to life.

Day to day:

• You will oversee multiple high-profile accounts, fostering and growing relationships with both existing and new clients.
• Alongside leading and managing a small but mighty client services team.

Requirements

What you’ll be doing in the role as Head of Client Services:

• Lead and manage the Client services team along with key internal stakeholders to deliver strategic direction across The Wild business, ensuring an integrated approach in ways of working as well as client management.
• Lead and manage a suite of ‘client pods’ and serve as the most senior consultant across The Wild Business, building transformative relationships while identifying both current and future business needs.
• Foster a high-performance team and cultivate a positive, high-performing team environment, across key stakeholders, grounded in transparency and open communication, to inspire excellence.
• Oversee and promote seamless collaboration across the ‘client pods’ ensuring consistent, high-quality outputs across all touchpoints.

• You will be responsible for driving client revenue growth and fostering organic expansion across key accounts, using The Wild's services and overseeing team profitability and client P&L management.
• Ensure the team structure is optimised in conjunction with the Operations Director, regularly evaluating resource levels and adapting the structure as necessary to meet future business objectives.
• Lead operational excellence by ensuring governance compliance throughout the business.
• Collaborate with the team to proactively identify and implement processes that ensure quality control, and efficiently manage workstreams and deliverables across the entire organisation.

To ensure success in this role:

• Ability to manage multiple projects in a fast-paced environment while quickly learning and applying new concepts and tools.
• A strategic thinker and client leader, with the ability to craft bold, forward-thinking strategies that maintain a competitive edge.
• Operational excellence: Demonstrated ability to create a clear sense of purpose, cultivate a high-performance culture, and build capability at all levels, with proven experience delivering results through collaboration with others.
• Confident, persuasive, and collaborative, with strong written communication and presentation skills.
• A trusted partner and proven collaborator, skilled at navigating and influencing across organisational structures and cultures, both internally and externally, while managing significant stakeholders and key industry relationships.
• Committed to continually improving ways of working, always seeking better methods.
• Strong commercial and business acumen, with a solid understanding of business models and industry trends.
• Proven ability to unlock organic growth within existing client portfolios by identifying and capitalising on commercial opportunities.
• A leader who values their team as individuals, known for being someone people enjoy working with and for, and skilled at developing, retaining, and attracting talent at all levels.
• Monitoring and understanding your clients' markets; be aware of market issues and competitive activity.
• Proven track record in managing contracting and the execution of SOW’s.
• Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure.

What we need from you!

• Strong knowledge of social media, social-first and digital; how it works and the extent to which consumer conversation impacts major brands.
• Extensive experience in account management within a Digital & Social Media environment.
• Proven track record of managing and growing client accounts.
• Able to effectively manage client relationships while delivering projects to the highest standard, on time and on budget.
• Experienced leader and a strong understanding of how to motivate and develop high performing teams.
• Excellent communication, negotiation, and presentation skills with the ability to analyse and resolve problems quickly and effectively.
• Strategic thinking with a keen understanding of marketing trends and consumer behaviour.
• Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity.
• Excellent written and verbal communication skills.
• Excellent organisational and time management skills.
• The ability to work under pressure whilst keeping an eye for detail.
• Analytical and creative thinker.

Other information

What’s in it for you? Working at Jungle has its perks. People are at the heart of everything we do, so we’ve developed a range of benefits to suit everyone!

• Free breakfast daily.
• Dog friendly office.
• Generous holiday allowance to include your birthday day off.
• Eye care.
• A great wellbeing platform; access to our Employee Assistance Programme and Mental Health First Aiders.
• Generous family friendly policies.
• Regular social events and communication with our leaders.
• Recognition schemes and people awards.
• Long service awards.
• Access to great high street discount vouchers & much more!
• Cycle to work scheme.

We want you to add to our culture

At Jungle Creations, we aim to ensure our workforce reflects the diverse society we live in. Our different ideas, our different perspectives and our respect for one another enables us to be innovative, creative and build a sense of belonging that actively encourages our people to add to our culture. We want everyone to feel that Jungle Creations is a place where they belong and that is the reason why we look for the cultural add, not the cultural fit.

Our mission: ‘We exist to create ideas that get people to thrive online and in the real world’ This is who we are. These qualities are the things we look for in new Jungle talent, the things we celebrate and reward our people for, and the things clients discover about us and our work.