At a Glance
- Tasks: Lead a team of Service Engineers to achieve financial and operational targets.
- Company: Join Jungheinrich, a top player in material handling and logistics.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Field-based role with opportunities for professional development.
- Why this job: Make a real impact in customer service and logistics management.
- Qualifications: Strong numeracy, analytical skills, and experience in customer service.
The predicted salary is between 40000 - 50000 £ per year.
Without Jungheinrich, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally. Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide – and we are very interested in speaking with you further about your career.
Jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over £2.5 billion. Today, we employ over 14,500 employees, thereof in Europe alone over 800 sales consultants, as well as more than 4,200 mobile service engineers, maintaining a close-knit network providing quality consulting and comprehensive service. In short, your role within Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.
Role Purpose: To manage a team of Service Engineers in terms of meeting agreed financial and operational targets, customer service levels and defined After Sales processes. Ensuring a high financial turnover and optimised productivity of Service Engineers by applying standard procedures, controlling instruments and meeting routines.
Role Responsibilities:
- Maintain an optimal infrastructure (human resources, skills and tools) to deliver agreed customer service levels, financial After Sales targets as well as defined operational After Sales KPI’s in close relation with service support functions (dispatch / service administration / service controlling / technical training) and sales.
- Ensure a high financial turnover and optimise productivity of Service Engineers applying standard procedures, controlling instruments and meeting routines.
- Report on agreed financial and operational targets (KPI’s) in regular Regional Area Service Manager meetings.
- Continuously improve service contract management in close relationship with service support functions (dispatch/admin/controlling).
- Conduct scheduled review meetings with customers where required and proactively deal with and solve any issues including customer complaints and invoice queries.
- Ensure adherence to defined After Sales processes and procedures in close relationship with service support functions.
- Ensure optimal team motivation and wellbeing of the team (Service Engineers) needed to achieve defined target performances through regular 1:1’s, yearly appraisals and ensuring all training identified is delivered.
- Ensure engineers work within agreed Health and Safety guidelines.
- Continuously seek for and help to implement best practice processes to achieve maximum customer satisfaction, efficiency and profitability.
- Help to grow the After Sales business by identifying business opportunities within the existing customer base in close conjunction with Service Sales.
In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by the Regional Service Manager.
Role Requirements:
Skills:
- IT literate, in particular Microsoft Office
- Strong numeracy and analytical skills
- The ability to manage and coach people at all levels and remotely
- A self-starter to manage their operational requirements, time management and qualification requirements/theory learning
- Organised, excellent timekeeper
- Ability to work under pressure, putting the customer at the heart of what we do
Qualifications:
A good level of education is required with passes in English and Maths.
Experience:
- Somebody who can demonstrate some exposure to the customer service sector
- Management experience
- Engineering knowledge
- Exposure to SAP operating systems
- Perceived ability to progress
Mobility:
Full valid current driving licence. This role will be field based and the successful candidate will be expected to work in any area of the region as required.
Competencies Required:
- Analysis
- Business acumen
- Customer orientation
- Influencing
- Negotiation
- Accountability
- Initiative
- Communication
- Passion
- Integrity
- Respect
Area Service Manager in Sheffield employer: Jungheinrich
As a Site Support Engineer with us, you'll join a dynamic team dedicated to excellence in service delivery across Aylesford, Dartford, and Erith. We pride ourselves on fostering a supportive work culture that prioritises employee growth through ongoing training and development opportunities, while also offering competitive benefits and a commitment to health and safety. Our focus on building strong customer relationships ensures that you will play a vital role in our success, making this an exciting and rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Area Service Manager in Sheffield
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Area Service Manager at Jungheinrich!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Jungheinrich or be willing to refer you for that Area Service Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Jungheinrich who’s on the lookout for their next Area Service Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Area Service Manager role at Jungheinrich!
We think you need these skills to ace Area Service Manager in Sheffield
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Jungheinrich. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Jungheinrich
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Jungheinrich. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
