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- Tasks: Repair and maintain materials handling equipment while supporting service engineers.
- Company: Join a leading company in the materials handling industry.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Be the go-to person for tech support and build strong customer relationships.
- Qualifications: Mechanical or electrical background with customer service experience.
- Other info: Dynamic role with potential for overtime and varied responsibilities.
The predicted salary is between 30000 - 42000 £ per year.
Role Purpose: Repair and preventative maintenance of materials handling and ancillary equipment. To assist the Area Service Manager by being the first line of contact for defined support functions for Service Engineers within their team.
Role Responsibilities:
- Preventative maintenance of materials handling and ancillary equipment
- Repair of materials handling and ancillary equipment
- Accurately complete service reports and time sheets
- Manage and control parts stock
- Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
- Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
- Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
- Ensure all company and customer health and safety procedures are met
- Identify sales leads for the Jungheinrich range of equipment and After Sales products
- Act as a Company Ambassador at all times
In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).
Role Requirements:
We are looking for mechanically and electrical biased engineers from any type of maintenance/service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers. The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised.
Competencies:
- Time Management
- Problem solving
- Flexibility
- Accountability
- Adaptability
- Initiative
- Business acumen
- Customer orientation
- Decision making
- Innovation
- Negotiation and influencing
- Team working
Site Support Engineer, Manchester employer: Jungheinrich
Contact Detail:
Jungheinrich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Support Engineer, Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to site support engineering. Think about how your past experiences align with the role's responsibilities, especially around customer service and technical skills.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've tackled challenges in maintenance or repair work. This will demonstrate your initiative and adaptability.
✨Tip Number 4
Apply through our website for the best chance of landing that job! We love seeing candidates who are proactive and engaged. Plus, it’s a great way to stay updated on new opportunities tailored to your skills.
We think you need these skills to ace Site Support Engineer, Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in maintenance and service roles, especially if you've worked with materials handling or similar equipment. We want to see how your skills match up with what we're looking for!
Show Off Your Customer Skills: Since building customer relationships is key, include examples of how you've successfully communicated with clients in the past. We love seeing candidates who can keep customers happy while getting the job done.
Be Clear and Concise: When filling out your application, keep it straightforward. Use bullet points where possible and make sure your experience is easy to read. We appreciate clarity just as much as you do!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Jungheinrich
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical knowledge, especially related to materials handling and ancillary equipment. Be ready to discuss your past experiences in maintenance or service roles, and how they relate to the job at hand.
✨Show Off Your Customer Skills
Since this role involves building customer relationships, think of examples where you've successfully communicated with clients. Highlight your ability to manage expectations and resolve issues, as this will show you're a great fit for the customer-facing aspect of the job.
✨Be Prepared for Problem Solving
Expect questions that test your problem-solving skills. Prepare some scenarios where you had to troubleshoot equipment or manage unexpected challenges. This will demonstrate your initiative and adaptability, which are key competencies for this role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s approach to after-sales support or how they handle health and safety procedures. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
