At a Glance
- Tasks: Supervise and maintain materials handling equipment while ensuring top-notch service.
- Company: Join Jungheinrich, a leading brand in intralogistics with a supportive culture.
- Benefits: Enjoy autonomy, career development, and work with innovative technology.
- Other info: Dynamic role with opportunities for growth and exposure to cutting-edge equipment.
- Why this job: Be the go-to engineer on-site, building strong customer relationships and making an impact.
- Qualifications: Strong electrical skills and experience in engineering or customer-facing roles.
The predicted salary is between 30000 - 40000 £ per year.
Jungheinrich is one of the world's most successful intralogistics brands, recognised for engineering excellence, industry‑leading technology, and a customer-first approach. We are now looking for an experienced, customer-focused Site Supervisor to join us on a manned customer site in Highbridge, supporting a mixed fleet of materials handling equipment.
About the Role
As a Site Supervisor (without staff responsibility), you will be the first point of contact for our customer on-site, ensuring equipment is maintained to the highest standard and service levels are consistently achieved. This is a hands‑on technical role, ideal for an engineer with strong electrical skills and experience working independently in a customer‑facing environment.
Key Responsibilities
- Carry out preventative maintenance and repair work on a range of materials handling and ancillary equipment
- Complete accurate service reports, timesheets and associated paperwork
- Manage and control on‑site parts stock
- Build strong customer relationships and ensure expectations are met in line with contract commitments
- Liaise closely with the After Sales team to provide updates on repair times and ETAs
- Support customer review meetings when required
- Identify follow‑up work and ensure chargeable tasks are completed promptly
- Promote Jungheinrich products and act as a positive Company Ambassador
- Ensure full compliance with all company and customer health & safety procedures
About the Site
You’ll be supporting a mid‑sized operation comprising:
- 9 Reach Trucks
- 20‑30 Powered Pallet Trucks (PPTs)
- A small number of UPCs (Under Pallet Carriers) with some automation on‑site
What We’re Looking For
- Strong electrical bias and experience in MHE, automotive, HGV, mobile plant, forklift, or ex‑forces engineering
- Excellent customer service skills and confidence as the sole on‑site engineer
- Experience completing paperwork, admin and handling customer queries
- The ability to work independently and manage their own workload
- A full UK driving licence
Competencies: Time management, Problem solving, Flexibility, Accountability, Adaptability, Initiative, Customer orientation, Decision‑making, Innovation, Influencing, Team working, Business acumen
Why Join Jungheinrich?
- A respected global brand with a collaborative, supportive culture
- A role with autonomy where you can build strong customer relationships
- Opportunities for development, progression, and exposure to innovative equipment
- Work with cutting‑edge automated and electric MHE solutions
Site Supervisor - Forklift Engineer in Highbridge employer: Jungheinrich
Jungheinrich is an exceptional employer, offering a collaborative and supportive work culture that empowers Site Supervisors to build strong customer relationships while working with cutting-edge materials handling equipment. With a focus on employee development and progression, this role provides autonomy and the opportunity to engage with innovative technology in a respected global brand, all within the vibrant community of Highbridge.
StudySmarter Expert Advice🤫
We think this is how you could land Site Supervisor - Forklift Engineer in Highbridge
✨Tip Number 1
Get to know the company inside out! Research Jungheinrich's values, products, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to site supervision and customer service. Think about specific examples from your past experience that highlight your skills and how they align with what Jungheinrich is looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Site Supervisor - Forklift Engineer in Highbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your electrical skills and experience with materials handling equipment. We want to see how your background aligns with the Site Supervisor role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Jungheinrich. Mention your customer service skills and any hands-on experience you have, as this role is all about building strong relationships on-site.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and adapt to changing situations, especially in a customer-facing environment like this one.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Jungheinrich team!
How to prepare for a job interview at Jungheinrich
✨Know Your Stuff
Make sure you brush up on your electrical skills and knowledge of materials handling equipment. Be ready to discuss specific examples from your past experience that showcase your technical expertise and problem-solving abilities.
✨Customer Service is Key
Since this role involves being the first point of contact for customers, prepare to demonstrate your customer service skills. Think of scenarios where you've successfully managed customer expectations or resolved issues, and be ready to share those stories.
✨Paperwork Matters
You'll need to complete service reports and timesheets, so be prepared to talk about your experience with admin tasks. Bring examples of how you've efficiently handled paperwork in previous roles, as this will show your attention to detail and organisational skills.
✨Show Your Initiative
This role requires someone who can work independently and manage their own workload. Be ready to discuss times when you've taken the initiative to solve a problem or improve a process, as this will highlight your adaptability and accountability.
