Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and ensure satisfaction.
- Company: Join Jungheinrich, a leader in intralogistics, committed to innovation and safety.
- Benefits: Enjoy a supportive work culture, opportunities for growth, and flexible working options.
- Why this job: Be part of a forward-thinking team that values your input and promotes change.
- Qualifications: Experience in management, call centres, and proficiency in Microsoft 365 required.
- Other info: Ideal for self-starters who thrive under pressure and love problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Role Responsibilities
- Promote the health, safety and welfare of our people and champion a safety-first culture within our business
- Maintain an optimal infrastructure (human resources, skills and tools) to deliver agreed customer service levels, financial targets as well as defined operational After Sales KPI’s working as an integral part of the service operation
- Ensure adherence to defined After Sales processes and procedures
- Ensure optimal team motivation and wellbeing of the team
- Continuously seek for and help to implement best practice processes to achieve maximum customer satisfaction, efficiency, and profitability
- Within our matrix organisation, work collaboratively with the central teams to deliver the overall objectives of the Customer Service organisation.
- Actively contribute in a positive manner to promoting and accepting change to ensure Jungheinrich UK Customer Service remains at the forefront of the intralogistics industry.
- Effectively communicate with all customers (internal & external) and suppliers via various communication channels tailoring a complete end-to-end aftermarket solution to meet their individual requirements.
- Any other associated tasks required within the customer service operation.
Role Requirements
- Experience of work planning / scheduling
- Experience in a call centre environment is a plus
- Good organizational and multi-tasking skills
- Proven Management & leadership skills
- The ability to manage and coach people at all levels and remotely
- Organised, excellent timekeeper
- Ability to work under pressure, putting the customer at the heart of what we do
- A self-starter to manage their operational requirements
- Proficient in the use of Microsoft 365
- SAP experience
Competencies Requirements
- Analysis
- Business Acumen
- Customer Orientation
- Accountability
- Initiative
- Adaptability
- Attention to Detail
- Flexibility
- Influencing
- Integrity
- Resilience and Tenacity
- Creative problem solving
#J-18808-Ljbffr
Customer Service Manager employer: Jungheinrich
Contact Detail:
Jungheinrich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer service management, especially in the intralogistics industry. This knowledge will help you demonstrate your understanding of the field during interviews and discussions.
✨Tip Number 2
Network with professionals in the customer service sector, particularly those who have experience in call centres or similar environments. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles. Highlighting your leadership skills and ability to motivate others will set you apart.
✨Tip Number 4
Showcase your proficiency in Microsoft 365 and any experience with SAP during your conversations. Being able to discuss how you've used these tools effectively in past roles will demonstrate your readiness for the position.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, particularly any roles that involved work planning, scheduling, or call centre environments. Use specific examples to demonstrate your leadership and organisational skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for promoting a safety-first culture and how you can contribute to the wellbeing of the team. Mention your ability to manage and coach people effectively, and provide examples of how you've implemented best practices in previous roles.
Showcase Relevant Skills: Highlight your proficiency in Microsoft 365 and any experience with SAP. Emphasise your analytical skills and customer orientation, as these are crucial for the role. Be sure to mention your adaptability and problem-solving abilities.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key competencies for this position.
How to prepare for a job interview at Jungheinrich
✨Showcase Your Leadership Skills
As a Customer Service Manager, demonstrating your management and leadership abilities is crucial. Prepare examples of how you've successfully led teams, motivated staff, and handled challenging situations in the past.
✨Emphasise Customer Orientation
Highlight your commitment to customer satisfaction during the interview. Be ready to discuss specific instances where you went above and beyond to meet customer needs and how you tailored solutions to individual requirements.
✨Demonstrate Organisational Skills
Given the role's emphasis on planning and scheduling, be prepared to talk about your organisational strategies. Share how you manage multiple tasks effectively and ensure that service levels are maintained under pressure.
✨Prepare for Change Management Questions
Since the company values adaptability and promoting change, think of examples where you've successfully navigated change within an organisation. Discuss how you contributed positively to these transitions and helped others adapt.
