UK Parts Logistics Controller

Jungheinrich is one of the world's most successful intralogistics companies. As a top employer, we offer outstanding opportunities in a wide range of professional fields. Within Jungheinrich UK we strive for excellence, challenging current practice and driving to continue to be the best in class. We invest in our talent and have a culture of openness, integrity, and respect. As a holder of an Investor in People award since 2006, we commit to ensuring you are given the right training when you need it to do your job to the best standard. By joining Jungheinrich you will join a team of people passionate to succeed.

Role Purpose

To provide full and comprehensive customer service support for both internal and external customers for all parts logistics to ensure the highest level of customer service is delivered and maintained.

Role Responsibilities

• Promote the health, safety and welfare of our people.
• Act in a polite and helpful manner, taking ownership of internal and external customer requests and enquiries in a professional capacity.
• Communicate with all customers (internal & external) and suppliers via various communication channels tailoring a parts logistics solution to meet their individual requirements.
• Utilise parts logistics, procurement, investigative skills, materials handling knowledge and other available resources to assist both the internal and external customer in the process of delivering parts and/or required products in the required timescales and ensure economically best benefit of Jungheinrich UK.
• Facilitate a satisfactory resolution for the designated failed or incorrect deliveries.
• Liaise with other departments as and when required ensuring the internal and/or external customers are informed throughout.
• Issue and/or raise correct documentation to ensure the material, product logistics protocols are adhered to when dealing with a time dependent requirement that results in either a vehicle off the road (VOR) and/or a Jungheinrich UK business critical situation.
• Ensure all relevant persons are regularly informed of the timescales of the available solution, with feedback communicated to the originator.
• Ensure if and when required escalation is actioned and communicated.
• Manage all designated parts logistic suppliers and their products, monitoring quality, price and ensuring their invoices are processed in agreed timescales.
• Report relevant data to JH UK Parts Management as and when required.
• Assist Group Headquarters to monitor performance of “carriers” with regular meetings and analysis of delivery KPI’s.

Role Requirements

• Experience in and/or knowledge of materials handling, logistics and/or parts distribution methods and/or protocols is essential.
• Good organisational and multi-tasking skills.
• Ability to prioritise workload.
• Experience in handling stressful situations resulting from frustrated customers and changes in departmental, internal/external customer priorities.
• SAP experience is a plus.
• Excel & Word experience.
• Analysis.
• Business Acumen.
• Customer Service Orientation.
• Negotiation.
• Accountability/Owership.
• Attention to Detail.
• Planning and Organising.
• Communication.
• Initiative.
• Teamwork.

Jungheinrich UK Limited is an Equal Opportunities Employer which recognises the value of having a diverse and inclusive workplace. We strive to have a workforce which is representative of all sections of society and therefore will not unlawfully discriminate on the grounds of any protected characteristic including but not limited to sex, sexual orientation, race, religion, disability, marital status and gender reassignment.