Area Service Manager in Sheffield

Without Jungheinrich, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally. Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide.

Jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over £2.5 billion. Today, we employ over 14,500 employees, including over 800 sales consultants and more than 4,200 mobile service engineers, maintaining a close-knit network providing quality consulting and comprehensive service.

Your role within Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.

Role Purpose: To manage a team of Service Engineers in terms of meeting agreed financial and operational targets, customer service levels and defined After Sales processes. Ensuring a high financial turnover and optimised productivity of Service Engineers by applying standard procedures, controlling instruments and meeting routines.

Role Responsibilities:

• Maintain an optimal infrastructure (human resources, skills and tools) to deliver agreed customer service levels, financial After Sales targets as well as defined operational After Sales KPI’s in close relation with service support functions (dispatch / service administration / service controlling / technical training) and sales.
• Ensure a high financial turnover and optimise productivity of Service Engineers applying standard procedures, controlling instruments and meeting routines.
• Report on agreed financial and operational targets (KPI’s) in regular Regional Area Service Manager meetings.
• Continuously improve service contract management in close relationship with service support functions (dispatch/admin/controlling).
• Conduct scheduled review meetings with customers where required and proactively deal with and solve any issues including customer complaints and invoice queries.
• Ensure adherence to defined After Sales processes and procedures in close relationship with service support functions.
• Ensure optimal team motivation and wellbeing of the team (Service Engineers) needed to achieve defined target performances through regular 1:1’s, yearly appraisals and ensuring all training identified is delivered.
• Ensure engineers work within agreed Health and Safety guidelines.
• Continuously seek for and help to implement best practice processes to achieve maximum customer satisfaction, efficiency and profitability.
• Help to grow the After Sales business by identifying business opportunities within the existing customer base in close conjunction with Service Sales.

In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by the Regional Service Manager.

Role Requirements:

Skills:

• IT literate, in particular Microsoft Office
• Strong numeracy and analytical skills
• The ability to manage and coach people at all levels and remotely
• A self-starter to manage their operational requirements, time management and qualification requirements/theory learning
• Organised, excellent timekeeper
• Ability to work under pressure, putting the customer at the heart of what we do

Qualifications:

A good level of education is required with passes in English and Maths.

Experience:

• Somebody who can demonstrate some exposure to the customer service sector
• Engineering knowledge
• Exposure to SAP operating systems
• Perceived ability to progress

Mobility:

Full valid current driving licence. This role will be field-based and the successful candidate will be expected to work in any area of the region as required.

Analysis, Business acumen, Customer orientation, Negotiation, Accountability, Initiative, Communication, Passion, Integrity, Respect.

Jungheinrich UK Limited is an Equal Opportunities Employer which recognises the value of having a diverse and inclusive workplace. We strive to have a workforce which is representative of all sections of society and therefore will not unlawfully discriminate on the grounds of any protected characteristic including but not limited to sex, sexual orientation, race, religion, disability, marital status and gender reassignment.