At a Glance
- Tasks: Join our team as a Site Support Engineer, servicing and maintaining material handling equipment.
- Company: Jungheinrich is a leading intralogistics company, committed to excellence and employee development.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a company pension scheme.
- Other info: We value diversity and inclusivity, ensuring a supportive workplace for all.
- Why this job: Be part of a passionate team with industry-leading training and a culture of respect and integrity.
- Qualifications: Ideal candidates have mechanical or electrical experience, a full driving licence, and customer-facing skills.
The predicted salary is between 30000 - 42000 £ per year.
Jungheinrich is one of the world's most successful intralogistics companies. As a top employer, we offer outstanding opportunities in a wide range of professional fields.
Within Jungheinrich UK we strive for excellence, challenging current practice and driving to continue to be the best in class. We invest in our talent and have a culture of openness, integrity, and respect. As a holder of an Investor in People award since 2006, we commit to ensuring you are given the right training when you need it to do your job to the best standard. By joining Jungheinrich you will join a team of people passionate to succeed.
We are currently looking for a Site Support Engineer to join our customer service engineering team to cover customer sites in Doncaster.
Role Purpose
- To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites.
- Repair and preventative maintenance of materials handling and ancillary equipment
Role Responsibilities
- Preventative maintenance of materials handling and ancillary equipment
- Repair of materials handling and ancillary equipment
- Accurately complete service reports and time sheets
- Manage and control parts stock
- Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
- Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
- Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
- Ensure all company and customer health and safety procedures are met
- Identify sales leads for the Jungheinrich range of equipment and After Sales products
- Act as a Company Ambassador at all times
In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).
Working Hours
40 hours per week.
Person Specification
We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.
The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable.
- Time Management
- Problem solving
- Flexibility
- Accountability
- Initiative
- Business acumen
- Customer orientation
- Decision making
- Negotiation and influencing
Equal Opportunities
Jungheinrich UK Limited is an Equal Opportunities Employer which recognises the value of having a diverse and inclusive workplace. We strive to have a workforce which is representative of all sections of society and therefore will not unlawfully discriminate on the grounds of any protected characteristic including but not limited to sex, sexual orientation, race, religion, disability, marital status and gender reassignment.
We ask you to take the time to complete the details below to help us to understand the characteristics of the candidates we attract and monitor and review our processes to ensure they are supportive of our aims. The data gathered will not be used as part of any decisions on any potential employment with Jungheinrich UK Limited.
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Site Support Engineer in Doncaster employer: Jungheinrich UK
Jungheinrich UK Limited is an exceptional employer that prioritises employee development and customer satisfaction. With a strong focus on teamwork and collaboration, employees benefit from a supportive work culture that encourages growth through coaching and leadership opportunities. Located in a dynamic environment, the company offers unique advantages such as regional and international travel, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Site Support Engineer in Doncaster
✨Tip Number 1
Familiarise yourself with Jungheinrich's products and services. Understanding their material handling equipment and forklift trucks will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight any customer-facing experience you have. Since the role involves visiting client sites, demonstrating your ability to communicate effectively and build relationships with customers can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your hands-on experience with mechanical and electrical systems. Be ready to share specific examples of past work that relate to servicing and maintenance, as this will showcase your technical skills.
✨Tip Number 4
Network with current or former employees of Jungheinrich. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
We think you need these skills to ace Site Support Engineer in Doncaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in mechanical and electrical engineering, particularly in maintenance or service roles. Emphasise any customer-facing experience and your ability to work unsupervised.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work for Jungheinrich and how your skills align with their values of openness, integrity, and respect.
Highlight Relevant Skills:In your application, clearly outline your technical skills related to material handling equipment and forklift trucks. Include any certifications or training that demonstrate your qualifications for the Site Support Engineer position.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jungheinrich UK
✨Know Your Technical Stuff
As a Site Support Engineer, you'll need to demonstrate your mechanical and electrical knowledge. Brush up on the specifics of material handling equipment and forklift trucks, as well as any relevant maintenance practices. Be prepared to discuss your previous experiences in detail.
✨Showcase Your Customer Service Skills
Since this role involves a customer-facing environment, highlight your experience in dealing with clients. Share examples of how you've successfully resolved issues or provided excellent service in past roles. This will show that you can represent Jungheinrich well.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to troubleshoot or solve complex problems independently. Employers value candidates who can think on their feet and come up with effective solutions, especially in a hands-on role like this one.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training opportunities, or specific challenges the team is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
