Field Engineer - Automated Systems

• To be accountable and responsible for the maintenance, testing and on-going customer support of new and existing Automated Systems (AS).

• To be the first point of contact for the local engineers in the escalation and troubleshooting of Automated systems.

• Champion Health, Safety & Environmental standards of both Jungheinrich and customers sites, ensuring at all times an approach of safety first is adopted.

• To provide technical support for the implementation of new AS installations

• To provide the on-going technical support for specified AS products

• To assist in the development of technical engineer product training on the AS product range and create a ‘best practice’ working environment

• To assist in the development and delivery of specialist customer operators training on the AS product range and create a ‘best practice’ working environment.

• To assist with the creation of site specific operational ‘quick reference’ documentation for customers & local engineers

• Working closely with key stakeholders, including but not limited to, technical services, VK-PS, service management and SHEQ, to ensure that the technical competence of the UK business is developed to ensure a safe and competent ability to support the Logistics Systems product portfolio

• To be ‘hands on’ to aid implementation of actions identified.

The following equipment is classed as Logistics Systems

• Automated Guided Vehicles (AGVs – Type I) & Automated VNA equipment (AGV Type II)

• ASRS solutions (Automated Storage & Retrieval Systems)

• Warehouse Management and Control Systems

• Pallet & Tote conveyors and associated equipment

• Carousel & Automated vertical lift systems

• Mobile Racking Systems

• UPC – Multi depth storage solutions (Under Pallet Carriers) / Pallet Shuttle Systems

Role Responsibilities:

• To undertake maintenance and inspections in-line with the manufactures O&M manuals

• Execution of systems tests and back up of configuration data

• To undertake follow on repairs in accordance with the manufacturer’s recommendations and industry standard practices

• Prioritise system faults and provide on-site assistance to the commissioning teams or local engineers and ensure these are successfully bought to a close.

• To troubleshoot and perform diagnostics, partly in collaboration with internal and external suppliers

• Complete and safely store parameter backups

• Testing of safety equipment (if qualified)

• Provide first level remote support

• To accurately record all work undertaken

• Provide support for commissioning and change requests

• To ensure the successful installation & commissioning of new AS

• Work in close co-operation with the CS Training Manager, Senior Technical Specialists and local engineering teams.

• To identify training requirements of the local engineering team (in conjunction with the, HoCS, & ASMs)

• To assist with the organisation and delivery of "on the job" coaching

• To assist with AS product specific documentation to aid local engineers

• Transfers project specific knowledge of suppliers to the local engineers

• Assist with "hyper care support" on customer sites Post go live

• Provide up to date technical support by phone

• Assist with the creation of site-specific customer operator training

• Responsible for identifying site-specific common best practices and ensure they are cascaded and implemented throughout the customer’s operations team.

• To assist with the creation of site-specific user documentation for both the customer and local engineers

• Liaise with the Line Manager and CS teams to inform them of best practice solutions and be responsible for follow up and validation that actions have been implemented

• Use the available systems data to identify gaps in reliability/availability of site systems

• Responsible for identifying equipment reliability and areas that can be improved

• To comply with Health & Safety legislation at all times

• To represent the company in a professional manner at all times and maintain customer relations

• To adhere to the Quality processes and procedures as set out by the company

• Communicate effectively with Line Managers

• Assist in the selection of tools, tools lists, diagnostic tools or specialist tools

• Proven background in the implementation or support of automated / semi-automated intra logistic systems

• Background in Engineering

• A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings

• A knowledge of PLC equipment & related software

• Excellent PC literacy

• Excellent communication skills

• Health and Safety experience

• Experience in producing risk assessments & and safe-working procedures.

• Previous experience of customer meetings and reporting.

Desirable

• Technical knowledge Asi, profibus, profinet and canbus systems

• Technical knowledge of inverters

• Previous experience of working with pallet cranes

• Previous experience of working with pallet conveyor & connected systems

• Previous experience of working with tote conveyor & connected systems

• Full understanding of pre-preventive maintenance (PPM) schedules & procedures

• Working knowledge of FEM and BS standards governing the automated warehouse industry

• Leadership Skills

• Knowledge of Beckhoff / Siemens S7 PLCs

• Previous experience of AGVs

• IOSH minimum

• ONC (or equivalent) in Engineering

• Previous experience of delivering training courses

Competencies Required:

• Continuously seeks improvements

• Takes responsibility for their actions

• Adapts to new and changing demands and situations

• Plans and organises multiple tasks or projects

• High accuracy in numerical and written work.

• Conforms to Health and Safety Legislation

• Attentive and analytical thinker

• Takes initiative – self-starter, highly motivated

• Sets high standards

• Achieve agreed results on time

• Focuses on customer needs and customer satisfaction

• Builds and maintains strong working relationships