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For Companies At a Glance
- Tasks: Manage customer contracts, optimise performance, and enhance customer satisfaction.
- Company: Join Jungheinrich UK, a leader in engineering services and industrial machinery manufacturing.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact while building trusted relationships and driving business growth.
- Qualifications: Strong analytical skills, customer service experience, and a valid UK driving licence required.
- Other info: This role involves frequent national travel to meet customers.
The predicted salary is between 36000 - 60000 £ per year.
Location: National Field Role (UK)
Are you a motivated and experienced professional looking for an exciting challenge in customer service and contract management? Jungheinrich UK is seeking a Contract Manager to be the primary point of contact for specified customers, ensuring exceptional service and maximising revenue opportunities across the Jungheinrich Group. This role offers a varied environment where you’ll have the chance to make a real impact by managing contracts, optimising performance, and building trusted relationships with customers.
About the Role
- Drive Excellence: Monitor and control the performance of customer contracts to maximise profitability and improve financial solutions for both the company and the customer.
- Customer Focus: Act as a trusted advisor, enhancing customer satisfaction, fleet utilisation, and service delivery.
- Collaboration: Work across departments to align with company objectives, promote a safety-first culture, and eliminate siloed thinking.
- Optimisation: Proactively identify and implement strategies to improve contract performance, including reducing loss-making areas.
- Business Growth: Maximise revenue opportunities through cross-selling and upselling while enhancing customer service levels.
Key Responsibilities
- Develop and implement customer service strategies that meet financial and service expectations.
- Liaise with engineers, area service managers, and the Head of Customer Service to deliver customer objectives.
- Analyse data and metrics to optimise performance.
- Conduct regular customer visits and share KPI data to strengthen relationships.
- Drive fleet optimisation and address end-of-contract exposures.
- Promote health, safety, and welfare within the business.
About You
- Strong numeracy, analytical, and IT skills (Microsoft Office and SAP).
- Excellent interpersonal, negotiation, and communication skills.
- Proven ability to manage or influence customers and internal teams.
- A self-starter with strong time management and accountability.
- A customer-centric mindset with a focus on delivering results.
Experience & Qualifications:
- Experience in customer service within the intralogistics sector.
- Demonstrated customer account management experience.
Mobility: Frequent national travel is required. Full, valid UK driving licence essential.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Customer Service
Industries: Engineering Services and Industrial Machinery Manufacturing
Customer Service Contract Manager employer: Jungheinrich UK Ltd
Contact Detail:
Jungheinrich UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Contract Manager
✨Tip Number 1
Familiarise yourself with the intralogistics sector and current trends. Understanding the industry will help you speak confidently about how you can contribute to customer service excellence and contract management.
✨Tip Number 2
Network with professionals in the field, especially those who have experience in customer account management. Building relationships can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised performance in previous roles. Highlighting your analytical skills and ability to drive results will set you apart during interviews.
✨Tip Number 4
Showcase your communication and negotiation skills by engaging in mock interviews or role-playing scenarios. Being able to demonstrate these skills effectively will be crucial in a customer-centric role like this.
We think you need these skills to ace Customer Service Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and contract management. Use specific examples that demonstrate your ability to drive excellence and optimise performance, as mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-centric mindset and strong interpersonal skills. Mention how your previous experiences align with the responsibilities of the Contract Manager role at Jungheinrich UK.
Highlight Relevant Skills: Emphasise your analytical and IT skills, particularly with Microsoft Office and SAP. Provide examples of how you've used these skills to improve customer satisfaction or contract performance in past roles.
Showcase Your Achievements: Include quantifiable achievements in your application, such as revenue growth from cross-selling or upselling initiatives. This will demonstrate your capability to maximise revenue opportunities as outlined in the job description.
How to prepare for a job interview at Jungheinrich UK Ltd
✨Showcase Your Customer-Centric Mindset
During the interview, emphasise your commitment to customer satisfaction. Share specific examples of how you've enhanced customer experiences in previous roles, as this aligns perfectly with the company's focus on delivering exceptional service.
✨Demonstrate Analytical Skills
Be prepared to discuss how you've used data and metrics to drive performance improvements. Highlight any experience you have with tools like Microsoft Office and SAP, as these are crucial for optimising contract management.
✨Highlight Collaboration Experience
Since the role requires working across departments, share instances where you've successfully collaborated with different teams. This will show your ability to align with company objectives and promote a cohesive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think about challenges you've faced in customer service or contract management and how you overcame them, as this will demonstrate your proactive approach to optimisation.
