At a Glance
- Tasks: Support our team with essential admin tasks and deliver top-notch customer service.
- Company: Join a leading industrial machinery manufacturer in Milton Keynes.
- Benefits: Gain valuable experience on a 6-month contract with a supportive team.
- Other info: Great chance to kickstart your career in a thriving industry.
- Why this job: Perfect opportunity to develop your skills in a dynamic environment.
- Qualifications: Administrative experience, SAP knowledge, and strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Administrator
We’re hiring a Customer Service Administrator for a 6‑month fixed‑term contract to support our team in Milton Keynes. You’ll provide essential administrative support to Engineers, Dispatchers, and Service Managers, helping to deliver exceptional customer service and ensuring smooth day‑to‑day operations.
Responsibilities
- Process service reports, subcontractor orders, credit/debit notes, and invoices using SAP
- Raise and manage purchase orders and supplier communications
- Provide cover for the service dispatch team when needed
- Handle customer calls and maintain CRM data
- Prepare quotations for external repairs and PM contracts
- Support with timesheets, error logs, and general admin duties
What We’re Looking For
- Proven administrative experience, ideally within the engineering or service sector
- Confident using SAP and Microsoft Office
- Strong attention to detail and ability to multitask
- Excellent communication skills and a team‑focused mindset
Additional Information
- Seniority level: Associate
- Employment type: Contract
- Job function: Administrative
- Industry: Industrial Machinery Manufacturing
👉 Apply now to join us in Milton Keynes!
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Customer Service Administrator in Milton Keynes employer: Jungheinrich Uk Ltd
Jungheinrich UK Ltd is an excellent employer, offering a dynamic and inclusive work environment in Warrington where teamwork and accountability are at the forefront. Employees benefit from ongoing professional development opportunities and a strong focus on health and safety, ensuring a rewarding career path in the growing field of battery technology. With a commitment to employee well-being and a collaborative culture, Jungheinrich stands out as a meaningful place to advance your engineering career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jungheinrich Uk Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jungheinrich Uk Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jungheinrich Uk Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Jungheinrich Uk Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jungheinrich Uk Ltd!
How to prepare for a job interview at Jungheinrich Uk Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
