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- Tasks: Perform maintenance and repairs on materials handling equipment while ensuring customer satisfaction.
- Company: Join a leading company in the materials handling industry with a focus on customer service.
- Benefits: Enjoy competitive pay, a supportive work environment, and opportunities for career advancement.
- Other info: Flexible working hours and potential for overtime; ideal for hands-on problem solvers.
- Why this job: Be a key player in maintaining essential equipment and building strong customer relationships.
- Qualifications: Mechanical or electrical background with experience in customer-facing roles.
The predicted salary is between 30000 - 40000 £ per year.
Location: Warrington/Wigan/Preston/Burnley
Closing Date: Thursday 27th November 2025
Role Purpose: To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites. Repair and preventative maintenance of materials handling and ancillary equipment.
Role Responsibilities:
- Preventative maintenance of materials handling and ancillary equipment
- Repair of materials handling and ancillary equipment
- Accurately complete service reports and time sheets
- Manage and control parts stock
- Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
- Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
- Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
- Ensure all company and customer health and safety procedures are met
- Identify sales leads for the Jungheinrich range of equipment and After Sales products
- Act as a Company Ambassador at all times
- In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).
Working Hours: 40 hours per week.
Person Specification: We are looking for mechanically and electrical biased engineers from any type of maintenance/service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers. The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable.
Competencies Required:
- Time Management
- Problem solving
- Flexibility
- Accountability
- Adaptability
- Initiative
- Business acumen
- Customer orientation
- Decision making
- Innovation
- Negotiation and influencing
- Team working
RA016CS | Field Service Engineer in Wigan employer: Jungheinrich Internal
Contact Detail:
Jungheinrich Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RA016CS | Field Service Engineer in Wigan
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and even doing mock interviews with friends. Confidence is key, so let your personality shine through!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from the interview to remind them of your conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else!
We think you need these skills to ace RA016CS | Field Service Engineer in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in maintenance and service. We want to see how your background aligns with the role of a Field Service Engineer, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us.
Showcase Customer Interaction Skills: Since building customer relationships is key, make sure to mention any experience you have in customer-facing roles. We want to know how you’ve successfully communicated and met customer expectations in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Jungheinrich Internal
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to materials handling and ancillary equipment. Be ready to discuss your previous experience with repairs and maintenance, as well as any specific tools or technologies you've used.
✨Show Off Your Customer Skills
Since this role involves building customer relationships, think of examples where you've successfully communicated with clients. Highlight how you managed expectations and resolved issues, as this will show you're customer-oriented.
✨Be Prepared for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare scenarios from your past work where you had to think on your feet or manage unexpected challenges, especially in a customer-facing role.
✨Demonstrate Your Team Spirit
Even though the job requires working unsupervised, teamwork is still crucial. Share experiences where you collaborated with others or led a team, showcasing your ability to work well with colleagues and contribute positively to the workplace.