RA143 || Service Team Leader
Team 254
Reports to: Area Service Manager
Department: Customer Service
Location: Team 254
Closing Date: Thursday 19th November 2026
Please note - This role is currently exclusive for employees working in Team 254 and we are currently not looking at external applications.
Role Purpose:
- A role that is both productive and supervisory for a small team of engineers
- To control and manage a small team of Jungheinrich Engineers
- To maximise efficiency, best practice and customer care to JHUK customers
- To lead by example and mentor engineers and apprentices
Role Responsibilities:
- Be a first point of contact for a team of engineers
- Agree and implement training plans to improve skill levels
- Assist on diagnostic work involving Technical where necessary
- Complete modest HR functions around training, development, holiday, sickness using relevant HR systems
- Liaise with Dispatcher and ASM to increase team performance and maximise productivity
- Promote a safety first culture within our business
- Carry out selective van audits quarterly to ensure company image and costs are protected
- Be a key driver in delivering the best front line levels of customer service to our customers
- Maximise all external sales opportunities
- In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Customer Service Team
Working Hours:
Monday-Friday; 40 hours per week.
Person Specification:
Skills:
- An experienced employee who either has managed people previously or can develop to such a role
- IT literate
- Strong inter personnel skills
- The ability to work with, coach and influence people
- Ability to work under pressure, putting the customer at the heart of what we do
Qualifications:
- A Jungheinrich Trained Engineer with significant experience
Experience:
- Somebody who can demonstrate exposure to the customer service sector within JH-UK
- Someone who can demonstrate prior customer account experience at any level
Mobility:
- Full valid current driving licence.
- Perceived ability to progress
Competencies Required:
- Strong interpersonal skills
- Management skills and experience of delivering required targets and objectives
- An accountancy / profit led focus
- Drive and determination
- Analysis / Business Acumen / Customer Orientation
- Influencing / Negotiation / Accountability
- Initiative / Communication / Passion
- Integrity / Respect
RA143 | Service Team Leader in Warrington employer: Jungheinrich Internal
Jungheinrich is an excellent employer, offering a dynamic work culture that prioritises employee development and customer satisfaction. With a focus on preventative maintenance and repair, our Field Service Engineers enjoy comprehensive training opportunities, competitive benefits, and the chance to work in a supportive team environment in the vibrant Doncaster & Wakefield area.
