RA079 || Customer Service Dispatcher
Warrington
Reports to: National Customer Service Manager
Department: Customer Service
Location: Warrington
Role Purpose
- To allocate existing engineering resources to meet customer expectations in a timely and cost-effective manner.
- To provide good communication at all times to both internal and external stakeholders. Making sure that all incoming planned and unplanned work is reviewed, planned, prioritised, assigned and completed.
MainDuties/Team Responsibilities:
- Handling and logging of customer call efficiently and by agreed procedure
- Building strong and positive relationships with customers, engineers and colleagues
- Making sure that all customers are regularly being updated about the status of their work
- Maintenance Planning
- Allocate and monitor progress of all incoming planned and unplanned work
- Record and monitor VOR trucks, elevate when and if required
- Absence planning of engineers in conjunction with ASM.
- Process engineer’s timesheets, checking for accuracy, productivity, overtime
- Making sure that all chargeable work has a corresponding purchase order number and any error logs are cleansed regularly
- Review team resource, skill matrix and primary engineers regularly with team ASM
- Participate in internal meetings (Team meetings, ASM meetings etc.)
- Monitor engineer’s performance and es...to ASM where appropriate.
- Maintain and amend Customers CRM database
- Proactive follow up of quotations raised for external repairs
- Promote health, safety and welfare, champion a safety-first culture within our business
In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by the Customer Service Manager such as call out and working outside of normal working hours
Duties may vary dependent on specific roles within the Podular structure, or any additional tasks deemed necessary by the NCSM.
Breakdown of Dispatcher Tasks:
- Sub con Z9 creation
- Service/ Loler / Repair planning
- Call logging
- SLS campaign planning
- Engineer parts order management
- Quote chasing
- Secure customer PO's
- Visitour
- Verisae Job acceptance
- Verisae Updates
- Job cards / TRN
- MDE AUSFAL
- Vor log
- CRM Database update
Role Requirements
- Strong experience in planning
- Ability to work under pressure and in a fast-paced environment
- Ability to communicate on multiple levels
- IT Literate
- SAPexperience is a plus
- Excel &Wordexperience
Competencies Required:
- Adaptability
- Attention to Detail
- Flexibility
- Influencing
- Integrity
- Resilience and Tenacity
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RA079 | Customer Service Dispatcher in Warrington employer: Jungheinrich Internal
Jungheinrich is an excellent employer, offering a dynamic work culture that prioritises employee development and customer satisfaction. With a focus on preventative maintenance and repair, our Field Service Engineers enjoy comprehensive training opportunities, competitive benefits, and the chance to work in a supportive team environment in the vibrant Doncaster & Wakefield area.
